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Why your Real Estate Business Needs an Answering Service - MAP Communications - ContactCenterWorld.com Blog

Why your Real Estate Business Needs an Answering Service

As any good real estate agent knows, the value of face-to-face time with potential homebuyers is immeasurable. Getting to know your clients’ needs can help you find the home of their dreams, but it’s difficult to do that from behind a desk. When you partner with a quality answering service to field your phone calls, you’ll spend more time showing homes—and closing sales!

How a Real Estate Answering Service Helps Build Your Business

Going out to show homes to potential buyers can eat up a lot of time, especially if your buyers have cast a wide geographic net for their home search. A day spent driving from home to home can be exciting, especially when your clients find “the one,” but it can be dispiriting to know that time out of the office means time you can’t answer the phone for new potential customers.

A quality answering service will be able to field calls from home buyers at all stages of the process. You can have your call center team help you build a customized script to ensure that all your callers are being handled just the way you would. You can even utilize an answering service to schedule future viewings and info sessions. This means that you and your real estate sales team spend far less time on scheduling and playing phone tag, and way more time on what you love doing—selling homes!

Why Your Current Home Buyers Will Love Your Answering Service

While an answering service can make a great first impression on new customers, your current customers will also benefit from an answering service. As you well know, buying a home can be a stressful activity, and home buyers often have questions at every step. The process can be very emotional as well, and the last thing a home buyer wants to hear is a phone that rings and rings only to get your voicemail when they have a pressing question about their home search. A professional answering service will be staffed with experienced call center employees who know how to listen to your customers’ concerns, take detailed messages, and provide some basic information to give them reassurance about whatever is on their mind.

An answering service can also help you manage the constant back and forth with not only buyers and sellers, but other real estate professionals as well. It’s important to not miss any contact from financial professionals or inspectors, especially when you and your homebuyers are at a time sensitive stage of the process. Staying on top of deadlines for your home buyers will make the process go as smoothly as possible. When things goes smoothly, your clients are happy. And when your clients are happy, you and your real estate company will be in a great position to get referrals for future customers!

Running a real estate business well means giving yourself the time you need to get to know your clients and the properties in your area. Partner with MAP Communications to provide quality answering service staff so you can focus on doing what you do best. We’re an experienced, customer focused business devoted to providing personalized real estate answering service solutions that help you grow and improve your business. Contact us today to get your 1 week free trial started!

Source: https://www.mapcommunications.com/blog/real-estate-business-needs-answering-service/

Publish Date: May 25, 2017 5:00 AM


2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



View more from MAP Communications

Recent Blog Posts:
Effective Tips for Improving Your Company’s Phone GreetingSeptember 17, 2020 5:00 AM
5 Must-Haves in Your Business Continuity PlanAugust 20, 2020 5:00 AM
Why Real Estate Agents Shouldn’t Answer Their Own PhoneAugust 6, 2020 5:00 AM
5 Times Dunder Mifflin Could Have Used an Answering ServiceJuly 30, 2020 5:00 AM
Top Reasons To Have a Spanish-Speaking Receptionist for Your BusinessJuly 23, 2020 5:00 AM
How Adding an After-Hours Call Service Can Increase Business OpportunitiesJuly 16, 2020 5:00 AM
5 Must-Have Phone Tips for Medical ReceptionistsJuly 2, 2020 5:00 AM
5 Ways to Utilize Virtual Receptionists for a Remote WorkforceJune 25, 2020 5:00 AM
Why Right Now is the Perfect Time to Use a Virtual ReceptionistApril 9, 2020 5:00 AM
How Answering Services Help Real Estate Agents Close More DealsMarch 5, 2020 5:00 AM

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