Why a Property Management Company Should Partner with an Answering Service - MAP Communications - ContactCenterWorld.com Blog
Managing rental properties can be lucrative work, but the demands from tenants and the community can be challenging to keep up with. Whether it’s a big complaint or a small request, every resident wants high-quality, efficient service. By partnering with a property management answering service, you can be sure every call gets answered quickly and efficiently.
Why a 24-Hour Access Answering Service is Key for Property Management
Running a property management company not only requires keeping your buildings well-maintained, it also means you must keep a great reputation in the community in order to attract and retain high-quality, reliable tenants. If your tenants run into problems like a leaky faucet or a smoke alarm that just won’t turn off, they want to be able to pick up the phone and speak with someone about their concern, no matter what time of day or night.
If your company takes too long to respond or return messages, your tenants can get frustrated, and word will certainly spread among their social spheres. Keep tenants happy and satisfied, however, and you can count on quality word-of-mouth publicity about your commitment to satisfying tenants and making issues right quickly. When your tenants are pleased, you’ll be able to fill units faster, maintain competitive market rates, and establish yourself as a quality property management company to prospective tenants and business partners.
Emergency Help, Efficient Response
Beyond the importance of keeping tenants happy, it’s also vital to keep all of your properties and tenants safe. If an emergency arises in one of your units, your tenants shouldn’t have to wait until 9:00 the next morning to get help. Create a standard emergency protocol for all tenants that include calling 911 or other emergency services, and partner with a property management answering service so that your tenants have a contact to call to report their emergency. A call service can help triage those late night calls to loop you or your management staff in when an urgent response is required.
For less dire situations, an answering service can also make for a much smoother workflow when tenants call to report maintenance issues. Use a property management answering service to compile service requests, then schedule work orders with your maintenance team for the following day or week. The service can also help you manage the influx of calls when you list an available unit. Receiving an organized report of inquiries will help you respond to potential tenants quickly and equitably, so you can rent your units faster and better maintain full occupancy all year round.
For more information on how a property management answering service can assist your business, please contact MAP Communications. We’re a customer focused call center service that offers flexible solutions to help ensure smooth delivery of excellent service, while maintaining and improving your community reputation. Best of all, we do it without you needing to hire any additional full-time management staff. Call us today at 888-252-6555.
Publish Date: March 16, 2017 5:00 AM
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