Why Having a Bilingual Answering Service Can Set Your Business Apart from the Competition - MAP Communications - ContactCenterWorld.com Blog
If your business serves a diverse community, are you confident that you’re doing your part to effectively communicate with your clientele. Standing apart from the competition can help your business succeed, so partner with MAP Communications and we can provide a bilingual answering service to facilitate communication with a variety of customers.
Better Customer Service & Customer Driven Referrals
Working with a bilingual answering service can have a number of positive effects on your business. Using a bilingual answering service can help you reach a larger customer base, and provide more comprehensive customer service to your existing clientele. Using an answering service partner can help you achieve this goal without having to invest a ton of money in new full-time staff or training resources. You can focus your energy instead on creating a marketing plan specifically targeting non-English speakers, and then let the call center field your new inbound calls!
Or, if you simply want to increase engagement of your existing community, a bilingual call center can make your current customers feel more comfortable and connected to your business. An excellent answering service will always lead to positive word-of-mouth referrals, and a bilingual service will help your business stand out, especially in communities where English is not the primary language spoken.
Bilingual Answering Service Ensures Accuracy
If you run a service oriented business or manage an office that schedules patient appointments, it’s crucial to offer bilingual call center staff. When your clients or patients call to set up an appointment or express their need for a specific service, you want to ensure that they can communicate clearly and effectively with your team. By obtaining the most accurate information from your call center staff, you can better meet the needs of your customer base.
And if you run a medical or dental practice, it’s vital to guarantee that your patients have a way to communicate their health information with accuracy and ease. Don’t rely on automated translations or rough estimates; allow the people who call your business to be heard clearly, and ensure that the call center staff you hire can deliver clear, accurate information about your business’ hours, available appointments, and more.
Running a business or practice today means getting better at meeting the needs of an increasingly global world. A bilingual call center can position your business as a welcoming, knowledgeable organization committed to serving a wider community. Using a bilingual answering service will help grow your business by connecting to a larger number of customers and community members.
For more information about how a bilingual answering service can help your business, contact MAP Communications today. Map Communications is a leading call-center business devoted to customized customer solutions. We work with businesses large and small, from Fortune 500 firms to small B&B clients. Our detail oriented approach and proprietary software allow us to efficiently and seamlessly manage your calls, and options for bilingual answering can truly take your business to the next level. Get in touch!
Publish Date: March 23, 2017 5:00 AM
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