When you run a business in the hospitality industry, each day brings with it countless opportunities to wow your guests. But if you’re forced to choose between taking care of your in-person guests or new potential guests on the phone, you end up in a really tough situation. From unhappy customers to new patrons checking-in, you don’t want to put a person on-hold to handle your in-person guests. So, let us do that part. At Map Communications, our hospitality answering service staff will talk to your customers on the phone, answer questions, and take reservations while you provide the highest level of customer service in-person.
In the hospitality industry, small personal touches are key. Your staff has likely been trained to respond to the needs of your guests, no matter how big or small, which means that they’ve probably become good at reading body language and tone of voice the second a guest steps up to the desk with an inquiry or complaint. But if your staff has to spend their shift with a phone pressed to their ear, they will be far less effective at communicating with the in person guest who is right in front of them.
When you free up your staff to be present to your in-person guests, you empower your staff to take initiative and prevent minor problems before they snowball. Staff is better able to stock and maintain self-serve hospitality stations, like coffee bars, breakfast buffets, or even the orderliness of your common spaces. Your space should be warm and inviting for guests, and guests should always be able to find a real, live person–and quickly–to address their concerns or questions. In other words, your hotel or B&B should not sound like a call center, and guests shouldn’t have to wait while your staff finishes a call with a guest who isn’t even there.
When you allow your staff to focus on the day-to-day operations of your business, you ensure that current guests feel that their needs are being attended to, which means a better stay, and potentially more repeat business or referrals. But what about the potential guests who call in for more information or a booking? Here’s where the benefits of a hospitality answering service enter the picture. Our call center staff is comfortable learning the ins and outs of your business in order to provide prompt, accurate, and friendly answers to the questions your future guests may have. When guests call into an answering service, they’ll get their call answered right away, no matter what might be happening at your busy front desk. Guests will have a smooth, seamless booking experience, and then, when they check in and experience your hospitality in person, they’ll be greeted by staff who are present and available for their every need. It’s kind of a magic trick, and one that will reap your hospitality business major rewards in the long run.
For more information on how a hospitality answering service can help satisfy the needs of all of your guests, please contact MAP communications today! We’re a customer focused call service, and we’d be delighted to work on solutions that help you build a sustainable, manageable hospitality business
Publish Date: December 15, 2016 5:00 AM
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.
Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to
Keep calm and keep working remotely.
We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:
Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)
|4.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
Consilium UniAgent™ Mobile
As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU...
PH: (+61) 406 501 368
As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
Virtual Contact Center Solutions
Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.
PH: +91 99026 10044
Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.
Maintain your business operation from anywhere, even if your agents are at different locations!
Don't let COVID-19 stop you. Use our cloud contact center hosted software and continue your operation.
Monitor active campaigns in our administration module, have your agents receive and dial calls, access reports, have multi-channel interactions, and obtain 24/7 support.
Easy setup and usage, request a quote or schedule a live demo today!
|11.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.
|Effective Tips for Improving Your Company’s Phone Greeting||September 17, 2020 5:00 AM|
|5 Must-Haves in Your Business Continuity Plan||August 20, 2020 5:00 AM|
|Why Real Estate Agents Shouldn’t Answer Their Own Phone||August 6, 2020 5:00 AM|
|5 Times Dunder Mifflin Could Have Used an Answering Service||July 30, 2020 5:00 AM|
|Top Reasons To Have a Spanish-Speaking Receptionist for Your Business||July 23, 2020 5:00 AM|
|How Adding an After-Hours Call Service Can Increase Business Opportunities||July 16, 2020 5:00 AM|
|5 Must-Have Phone Tips for Medical Receptionists||July 2, 2020 5:00 AM|
|5 Ways to Utilize Virtual Receptionists for a Remote Workforce||June 25, 2020 5:00 AM|
|Why Right Now is the Perfect Time to Use a Virtual Receptionist||April 9, 2020 5:00 AM|
|How Answering Services Help Real Estate Agents Close More Deals||March 5, 2020 5:00 AM|