For hotel customers, there is perhaps nothing as frustrating than having to deal with an automated answering system that doesn’t address your needs. Many times, a machine just isn’t capable of answering your question or directing you where you need to go.
For hotel owners, on the other hand, there is perhaps nothing as frustrating as losing a guest because of an automated answering mix-up. In a world of online reviews and social media posts, getting customer service right is a top priority.
Fortunately, there’s an answer to this issue that works to the benefit of both parties: A live answering service.
The benefits of opting for a live answering service over an automated system are considerable. First and foremost among these advantages is customer service. Human beings are social animals; we enjoy the sound of a live voice, rather than a taped one. If we have a complaint, the sound of another person offering us an empathetic ear sets us at ease. It diffuses the situation, whereas, the sound of an automated system might have the opposite effect.
Additionally, the presence of a live voice sends the customer a message: We care enough about you to provide you with a real person, rather than an automated voice. If you want to earn consistent customer loyalty, this is exactly the kind of message you need to send.
Along with sending your guests a positive message about how much you value their patronage, a live answering service also allows you to more accurately assess and then address their needs. An automated system, by its very design, is limited in its ability to interact with guests. It cannot make the kind of judgments that are required to find out precisely what a guest needs and how to most effectively deliver that service.
Human beings, on the other hand, are expert problem solvers. We can anticipate issues before they arise, and adapt to new developments as they occur. An automated system can’t do any of this, and is simply incapable of matching a live service in terms of high-end customer service.
Here’s a fact that may intrigue you: according to Time Magazine, companies that use a live answering service have shorter wait times than companies using automated systems. This is just one more reason why consumers vastly prefer dealing with live answering services.
The truth is that customer service, especially in the hospitality industry, is a key competitive advantage. Hotels that make the process of booking rooms or calling for services as seamless and responsive as possible will receive greater loyalty from guests — along with both word of mouth and online advertising benefits. Excellent customer service can make a good stay great, and can smooth over any issues that occur during a guest visit.
If your hotel aims to take its customer service to the next level, consider the use of a live answering service. By using a friendly human voice in place of an automated system, you’ll have happier guests — and a sterling reputation for customer service. Contact MAP Communications today to get started on your complimentary 7-day live answering service trial.
Here are some related articles you might be interested in:
Improving Your Hotel’s Customer Service
Focus on In-Person Guests: Why an Answering Service Helps in the Hospitality Industry
Preparing Your Hospitality Business for Holiday Travel with Live Answering Services
Publish Date: June 15, 2017 5:00 AM
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.
Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to
Keep calm and keep working remotely.
We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:
Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)
|4.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
Consilium UniAgent™ Mobile
As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU...
PH: (+61) 406 501 368
As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Virtual Contact Center Solutions
Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.
PH: +91 99026 10044
Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.
Maintain your business operation from anywhere, even if your agents are at different locations!
Don't let COVID-19 stop you. Use our cloud contact center hosted software and continue your operation.
Monitor active campaigns in our administration module, have your agents receive and dial calls, access reports, have multi-channel interactions, and obtain 24/7 support.
Easy setup and usage, request a quote or schedule a live demo today!
|12.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.
|14.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
|Effective Tips for Improving Your Company’s Phone Greeting||September 17, 2020 5:00 AM|
|5 Must-Haves in Your Business Continuity Plan||August 20, 2020 5:00 AM|
|Why Real Estate Agents Shouldn’t Answer Their Own Phone||August 6, 2020 5:00 AM|
|5 Times Dunder Mifflin Could Have Used an Answering Service||July 30, 2020 5:00 AM|
|Top Reasons To Have a Spanish-Speaking Receptionist for Your Business||July 23, 2020 5:00 AM|
|How Adding an After-Hours Call Service Can Increase Business Opportunities||July 16, 2020 5:00 AM|
|5 Must-Have Phone Tips for Medical Receptionists||July 2, 2020 5:00 AM|
|5 Ways to Utilize Virtual Receptionists for a Remote Workforce||June 25, 2020 5:00 AM|
|Why Right Now is the Perfect Time to Use a Virtual Receptionist||April 9, 2020 5:00 AM|
|How Answering Services Help Real Estate Agents Close More Deals||March 5, 2020 5:00 AM|