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5 Ways to Utilize Virtual Receptionists for a Remote Workforce - MAP Communications - ContactCenterWorld.com Blog

5 Ways to Utilize Virtual Receptionists for a Remote Workforce

Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across industries, more and more companies are joining the remote work bandwagon. Some are doing so out of necessity with plans to return to offices as soon as it’s safe to do so. Other businesses are finding that the work from home model is actually going to be better for their company in the long term.

Whether your organization is working remotely as a temporary measure or as a more permanent transition, a virtual receptionist is the perfect addition to remote teams. Regardless of if you’re new to the work from home lifestyle or have been successfully managing a remote job for years, virtual receptionist services can dramatically improve the experience.

Interested in collaborating with a live virtual receptionist but aren’t quite sold on the arrangement? Here are five ways to leverage virtual receptionist services for your remote workforce:

Fortify the Customer Experience

You’ve likely always been committed to customer service. With an after hours virtual receptionist at your disposal, you can extend your passion for the customer experience beyond traditional business hours. Your customers might be accustomed to waiting for your business to open or leaving a voicemail after hours. A virtual receptionist can be available to answer any incoming phone calls 24/7/365. They’ll answer questions, provide information, assist callers, take messages, and even forward the call if it fits your criteria of an emergency. Overall, virtual receptionists are a quick, simple way to increase the level of professionalism of your caller experience.

Another way virtual receptionists boost the customer experience? Call tracking statistics and useful data to help you make informed business decisions. After all, it’s hard to adequately monitor call performance from your employee’s personal cell phone!

Increase the Productivity of Your Team

Working from home can be just as productive as working from the office (and sometimes even moreso!). This is especially true if you have a virtual receptionist on hand. While many employers feel initially nervous about transitioning to remote work, the growing pains will resolve themselves quickly. One of the main benefits of a virtual receptionist is having them around to ease such transitions. With a professional receptionist at your disposal, many administrative tasks can be shifted to their virtual desk. This leaves more time for your team to accomplish the most pressing items on their to-do lists.

A virtual receptionist can field incoming calls for each of your employees, answering questions, taking messages and redirecting conversations as needed. They can also screen callers that your team doesn’t need to speak with immediately. This gatekeeper function minimizes distractions and interruptions for your team. With all of these tasks handled, your team will wonder how they ever worked without a live virtual receptionist in the first place.

Save Time with Call Forwarding

When a caller has a concern, connecting with the right person in the right department is key. There’s nothing that will aggravate an already frustrated caller more than being passed around from department to department for a solution. The struggle becomes even more difficult when your colleagues are working remotely. Thankfully, a virtual office with a live receptionist can eliminate this common challenge.

A virtual receptionist can serve as your first line of defense against inbound calls. Working from a customized call script, they’ll collect key information from the caller and identify the correct person or department for the solution. With just a few clicks, the call can be transferred to the appropriate employee for a quick resolution. There’s no need to give your customers the runaround with a virtual receptionist at the ready.

Help Clients and Customers Schedule Appointments

It can be a big enough challenge coordinating the schedules of your team to find time for Zoom meetings and conference calls. Now add in the appointments that your customers want to schedule with you and it gets complicated very quickly. Another huge benefit of using a virtual receptionist when it comes to managing a remote team is appointment scheduling.

A virtual office receptionist can handle all appointment scheduling duties when callers dial in with a request to meet. They can serve as a scheduling concierge, organizing appointment times that fits with each team member’s time zone and work schedule. In turn, you’ll save countless hours checking in with individual employees about their availability to meet virtually, all while keeping customers happy.

Grow Your Business

A virtual receptionist can ensure your team doesn’t miss a beat as they transition to work from home. In fact, you may even see your efforts to expand your offerings and grow your business rewarded once you bring a virtual receptionist on board. By having a receptionist on hand to take calls 24/7, you’ll never again miss an inbound call. This means more opportunities to do business with new customers, and an increased sense of availability and accessibility for all callers.

Enhanced accountability is another great way virtual receptionists can help grow your business. Everything your virtual receptionist does for you is logged to your secure account. You can use any web-enabled device to login and see your messages, escalate issues, assign responsibility, see call history, and much more. With these tools at your disposal, nothing slips through the cracks. This keeps everyone on the same page, no matter how far apart they might be located.

The way we work is changing rapidly. As more and more businesses transition into remote work, a virtual receptionist becomes even more mission-critical. Many of our clients question how they ever worked without the help of such professionals! Curious about how your organization might benefit from a live virtual receptionist? Contact us today for more information.

Source: https://www.mapcommunications.com/blog/ways-virtual-receptionist-benefits-remote-workforce/

Publish Date: June 25, 2020


2024 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
Headsets Connect

Since 1998, Headsets Connect has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

7.) 
Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

8.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

9.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 



View more from MAP Communications

Recent Blog Posts:
Effective Tips for Improving Your Company’s Phone GreetingSeptember 17, 2020
5 Must-Haves in Your Business Continuity PlanAugust 20, 2020
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5 Times Dunder Mifflin Could Have Used an Answering ServiceJuly 30, 2020
Top Reasons To Have a Spanish-Speaking Receptionist for Your BusinessJuly 23, 2020
How Adding an After-Hours Call Service Can Increase Business OpportunitiesJuly 16, 2020
5 Must-Have Phone Tips for Medical ReceptionistsJuly 2, 2020
5 Ways to Utilize Virtual Receptionists for a Remote WorkforceJune 25, 2020
Why Right Now is the Perfect Time to Use a Virtual ReceptionistApril 9, 2020
How Answering Services Help Real Estate Agents Close More DealsMarch 5, 2020

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