Spring Cleaning for Your Business Processes - MAP Communications - ContactCenterWorld.com Blog
We’re all familiar with spring cleaning — after suffering through the winter doldrums, a clean, bright house can improve the look and feel of your living space.This time of year also provides an excellent opportunity to take the notion of “spring cleaning” beyond the home and into the office. Now that the first quarter is in the books, it’s an ideal time to evaluate and improve your business processes. By doing so, you can get a better grasp of what’s working — and what needs to be changed.
The importance of sound business processes
When we talk about business processes, we’re discussing a series of standardized steps that are taken to realize a distinct goal. These processes can be manual or automated, and they should be optimized for efficiency. Most businesses employ a wide variety of individual processes; every time a product is developed, a client is brought on board, or a payment is made, business processes are involved.
Given that these individual steps essentially comprise the whole of business operations, it’s hard to understate the importance of well-designed and high-functioning business processes. If these processes are working well, they should be seamless, streamlining your work and reducing redundancy, errors and bottlenecks.
A poorly designed or inefficient business process, however, can sap your company’s precious resources and put you at a competitive disadvantage. It can also damage the morale of your employees, as they must deal with the real-world fallout of business processes going haywire.
How to engage in “business process spring cleaning”
Now that the first quarter is in the books, it’s a good idea to evaluate how your business processes are performing. One of the best ways to do this is by creating a map or flowchart of each individual process. Flowcharts are incredibly helpful, because they allow you to visualize each step in the process, which helps you identify potential problems. It’s important to map out each step comprehensively, as many steps have smaller sub-steps, any one of which could be the root of a potential inefficiency.
Once you’ve created a map of each business process, it’s time to analyze them in detail. If your business is dealing with too many errors, inefficiencies or redundancies, determine which part of the process is generating most of these issues.
Use your flowcharts as a diagnostic tool to isolate where costs are rising or where errors are occurring. Identify which steps are responsible for delays, and which steps can possibly be consolidated in an effort to streamline the overall process.
Once any problems or inefficiencies have been targeted, you can begin developing a plan to improve existing processes. At this point, it makes sense to incorporate feedback from employees, as their experience dealing with the problems of the current processes is often an invaluable resource.
By involving employees at this stage, you can also smooth the path for the adoption of any changes. Implementing new business processes is frequently the most challenging aspect of any overhaul, so involving team members in the process can pay significant dividends down the road.
Few enterprises can prosper without well-designed and well-executed business processes. By taking the time to “clean up” your processes every spring, you can ensure that your company is adjusting to changing conditions as they arise. That, in turn, will help you minimize errors and operate at peak efficiency.
Publish Date: May 4, 2016 5:00 AM
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