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How Adding an After-Hours Call Service Can Increase Business Opportunities - MAP Communications - ContactCenterWorld.com Blog

How Adding an After-Hours Call Service Can Increase Business Opportunities

Keeping a business profitable takes a lot of hard work. When customer service is a top priority, it’s often difficult to balance all of the other duties that come with your daily operations. You might not have enough staff or the right tools to meet demands, leaving a gap between the type of service you’d like to offer but haven’t yet achieved. If your customers rely on your services both night and day, this gap can be especially difficult to close. An after hours call service may be the secret weapon you’ve been looking for – here are just a few of the ways you can increase opportunities while serving up the same great customer experience for which you’ve become known:

Live Support, 24/7

Many businesses today lead with technology. They boast about their state-of-the-art tools, advanced algorithms, and online capabilities. While these things are indeed admirable, they neglect a crucial part of the customer experience: the comfort of a real, live person on the end of the line whenever they call. When a customer dials a company for support, they want to talk to an actual human being, not an automated voice.

There’s nothing more annoying than getting caught up in a web of automated messaging. While you might not have the staff available to handle every incoming call, after hours call center services can bolster your efforts in powerful ways. Whether you want coverage after traditional business hours or during periods of especially high call volume, a 24/7 call center service is the secret to meeting your customers where they are. And when customers feel like they can rely on you to give them attention they need, they’ll keep coming back to do business with you time and time again.

Boost Your Reputation

You’ve worked tirelessly to build your name and reputation around your community and industry. Whether through dedicated marketing efforts or through word of mouth, your reputation is built gradually. It can take years to carve out a name for your organization. Given how much work goes into crafting your public persona, you’ll want to protect it at all costs. With an after hours answering service on your side, you’ll continue communicating your brand and reputation long after your team has left the office for the day.

An after hours call service sends a clear message to callers: you care about your customers and want to serve them at their convenience. Strengthen your professional reputation by crafting a custom call script for call service representatives to follow. Chances are good, your callers will have no idea they’re speaking to someone outside of your organization. Position your business as one that serves customers both day and night – you’re sure to see your reputation soar.

Give Your Team a Break

Much has been made about the importance of a healthy work/life balance of late. As our society learns more about the importance of self-care, workers are increasingly on the hunt for flexible employers who respect their boundaries. While late nights in the office aren’t likely to disappear altogether, they’re happening less frequently these days. In turn, employees return to work feeling rejuvenated and refreshed.

With a 24-hour call center managing your after hours calls, this kind of work/life balance is achievable. You’ll never again have to feel guilty about turning off your phone after heading home for the evening. A business call answering service provides seamless support for callers no matter what time of day they prefer to dial. Using such a service during business hours can also help give your employees a boost. Without the phone constantly interrupting their duties, workers will stay focused for longer and produce more. Use an after hours phone answering service to support your existing administrative team or, if you can’t afford a full-time receptionist, to take the load off the shared duty of answering the office phones.

Get the Most Qualified Leads

New leads are essential for growing a company. When you’re hoping to increase business opportunities, leads become more important than ever. Qualifying these opportunities helps to wade through the clients who aren’t serious about moving forward or just have a couple basic questions. Lead qualification is one of the very best benefits of call center services. Imagine how much more you could accomplish with a team of representatives cutting through the static and delivering only the very best opportunities to your desk each day.

By taking a customized approach to lead qualifications, an after hours call answering service can quickly identify the most valuable projects and opportunities. Highly-trained employees work within the specific set of constraints you dictate about your preferences for lead qualification. It’s the most efficient way to sift through non-starters while nurturing qualified leads at the same time. Plus, an after hours answering service is likely to help you capture more great leads than ever before thanks to your expanded call coverage.

Try MAP’s After Hours Call Service Now

It’s easy to see how our after hours call service can benefit your business. If you’re curious about seeing it all in action, consider our free seven-day trial. For one week, you’ll be treated to all the perks of a partnership with MAP. We know you’ll love how easy our service is to set up, and since there’s no obligation to continue use beyond the first week, you have nothing to lose by giving MAP a try.

Source: https://www.mapcommunications.com/blog/how-after-hours-call-services-increase-business-opportunities/

Publish Date: July 16, 2020 5:00 AM


2020 Buyers Guide Outsourced Contact Center Services

Page: 12
1.) 
2P Perfect Presentation

Customer Experience Services
Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are:

• Establish, manage and operate call centers and supply the required systems and applications.
• Customer Feedback Technology
• Social Account Management System (customer interaction, reports, marketing and e-publishing services)
• Customer Relationship Management System (CRM)
• Artificial Intelligence Systems and Automation Services (AI & Automation)
• Business Intelligence Technologies and Performance...
(read more)
PH: +9661151099888

2.) 
31 West Global Services

We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.
PH: 877-262-5030

3.) 
Abacus Cambridge Partners

Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries.

We offer the following services:

Business Process Outsourcing
Customer Experience and Customer Relationship Management
Enterprise Resource Planning
AI & Robotic Process Automation
API...
(read more)
PH: +44 (0) 207 397 8725

4.) 
Advantage Communications

Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service.

Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better.

We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology.
Are You Ready?

5.) 
American Help Desk

Help Desk Services
24/7/365, 100% US-based help desk, with phone, chat, sms and email capabilities as well as ticket and alert management/remediation services.
PH: 800-997-0977

6.) 
Ameridial Inc.

Inbound customer service and sales support
With 25+ years of experience and stability, Ameridial offers clients an unparalleled record of providing reliable, cost-effective inbound and outbound live-voice solutions. We also offer click-to-call services, live chat, social media monitoring and IVR. Ameridial is headquartered in Canton, Ohio with nine call center locations in Ohio, Maine, and North Carolina. Specialists in: Healthcare, Communications, Direct Response TV and Radio, Non-profit. Results-based pricing.
PH: (866) 775-4755

7.) 
Ballena Media

Business Process Outsourcing
Ballena Media provides near-shore Business Process Outsourcing for Contact Center services to companies seeking to improve quality and efficiency while saving 30% to 40 % for similar services in the U.S. The company’s value proposition is based on its long term relationship with clients showing it can meet or exceed any metrics performed whether in-house or outsourced.
SERVICES
-Contact Center Services
-Customer Service Support
-Sales Support
-Web Data Collection
-Telephone Data Collection
-Data Services
-Infrastructure Design
-Workforce Support
-And More
RESPONSIVE
24/7 coverage, always finding the best solution for your business
PH: (760) 338-7057

8.) 
Bgcomm Contact Solutions

Outsourcing
Our Professional Services cuts across multiple verticals and horizontals. Our services cater to both the Private and Public sectors, providing the technology and resources in the transformation and improvements of our clients’ people, processes, and profits.
PH: +1 213-660-2066

9.) 
CallNovo Contact Center

Multilingual Customer Service
Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.

Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr...
(read more)

10.) 
CGS

CGS is a global provider of business applications, enterprise learning, and outsourcing services that support clients’ most fundamental business activities.

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology, and telecom. The company's innovative, scalable and...
(read more)
PH: 1 (212) 408-3800

11.) 
CLCA Call Direct

Virtual Assistant Services
Ensuring you have an efficient back office team is vital to running a reliable and cost-effective business. Our virtual PA services allow you to have either a live call answering solution that will transfer a call or take messages in absences or a non-voiced option for back-end operations meaning your business is always available to customers.

Your dedicated virtual PA will be matched to your business and your requirements and will answer any calls or emails with your company name and a tailored script that you will approve before our team take live calls.

This means that non-essential business or personal tasks are taking off your plate which can only benefit your essential business p...
(read more)
PH: 0333 600 5005

12.) 
Conectys

Conectys delivers a wide range of contact center services and call center outsourcing solutions. We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, and Taiwan as well as through a robust Work from Home team.

We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.
PH: 646-381-1599

13.) 
Connecta Center

- Prospecting, commercial appointments
- Collection
- Surveys
- Customer Care
- Technical Support
PH: 5222690888

14.) 
ContactWorks

We specialize in all aspects of customer contact services:
• Customer Service
• Technical Support
• Employee Help Desk
• Customer Acquisition / Retention
• Order Processing / Administration
• Quality Monitoring
• Consulting
PH: 512-220-2200

15.) 
CPM Group

Sales, Service and Support
Sales: Customer Acquisition, Lead Generation, Cross Sell, Retention, Intervention and Win-Back

Service: Care Lines, Customer Service, Product Recall and Data Breach Notification

Support: Analytics, Data Entry, Quality Assurance, Fulfilment, Receivables Management, Social Media Management and Mystery Shopping
PH: +61 3 9211 2300

16.) 
Eckoh

Contact Centre Services
Our agents can supplement your existing contact centre by providing help with taking Secure Payment, donation requests, overflow and out-of-hours calls, IVR support, Web Chat and Social Media responses. We ensure your customer card data is completely secure, thanks to our PCI DSS compliant environment.

Unified Agent Desktop solution brings together disparate solutions into one user-friendly interface. It improves efficiency and enhances both the agent and customer experience.
PH: 01442 458300

17.) 
EMS

EMS provides a complete offering of customer support services:
Inbound/Outbound Abilities
Email/Text Solutions
Interactive Voice Response (IVR)
FAQ/Knowledge Base Maintenance
Live Chat
Preemptive Chat
Web Call Back/Co-Browsing Services
Social Networking
Forum Monitoring
Foreign Languages

Methods of communication and support can vary widely for each unique program. Different goals need to be addressed with different customer support strategies. Many of our clients take advantage of multiple support strategies to provide superior service for their end-users.
PH: 800-233-8811

18.) 
Gatestone & Co.

Customer Contact Center and Business Process Outsourcing (BPO) Solutions.
Since 1978, Gatestone & Co. has been providing Customer Contact Center and Business Process Outsourcing (BPO) solutions to a variety of markets globally.

We offer fully-integrated multilingual Contact Center facilities operating 24/7 x 365, located in North America, Latin America and Asia. We have made tremendous investment in our technologies and process innovations to ensure all the right business outcomes while elevating customer satisfaction and brand loyalty.
PH: 1-800-900-4238

19.) 
InfoCision

Over nearly 4 decades, InfoCision’s passion for performance and proven results have driven an evolution to become much more than a contact center. Leverage our contact center resources, or we can help your internal center become more efficient and effective.

We are interaction experts committed to delivering superior customer experience and KPIs, while simultaneously reducing overhead, increasing return on investment, saving time, and minimizing risk. Our people and technology help your brand thrive with 24-7-365 support (phone, chat, email, text, social media monitoring etc.), Level 1 PCI compliance, and a complete, customizable suite of enhancements for internal customer care organizat...
(read more)
PH: 330-670-5817

20.) 
ITM Marketing, Inc.

Customer Engagement BPO Solutions
Our agents average 4.5 years of employment with ITM. Our clients enjoy the same agent team year after year. Ask us how we do it!

Working in a variety of industries, ITM provides inbound and outbound customer care, lead generation, lead qualification, sales and ecommerce utilizing the complete omni-channel... voice, chat, email, sms, social, IVR, bots and more.

PH: 330-878-1700
 
Page: 12



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