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How Your Dental Practice Can Benefit from an Answering Service - MAP Communications - ContactCenterWorld.com Blog

How Your Dental Practice Can Benefit from an Answering Service

The front desk of most dental practices is a busy place. Phones ring off the hook with incoming calls from existing patients, new inquiries, and all other types of questions. Ignoring these calls isn’t an option – fail to pick up and you could miss out on valuable new business or the opportunity to provide stellar customer service that earns you valuable glowing online review. Busy dental practices may find their administrative team overworked and struggling to answer every time the phone rings. And don’t forget about all those calls that you might be missing after hours!

Whether your dental practice is new and bustling or established and thriving, you likely could benefit from some extra administrative support either during busy times throughout the day or after your office is closed. Maybe even both. A dental practice answering service is the affordable, convenient solution for many of the most common administrative growing pains. Here are just a few ways your office could benefit from a partnership with an answering service for dentist offices:

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Shift Focus Back to the Patients in Office

Should you serve the person patiently waiting for help at the front desk, or should you answer the phone? Dental practice administrative employees are too often faced with this dilemma. In a perfect world, patients would never wait for service on the phone or in person. During busy periods, though, this can feel impossible. The good news? With the help of a dental practice answering service, you can completely shift your attention to the patients you’re serving in office. By catering to these patients, you’ll ensure the best possible customer experience and satisfaction.

Deliver Stellar Service Via Phone

Callers hate being put on hold. Too often, they’re left feeling like their question or concern is not as important as whatever is happening in the office. Overwhelmed office managers may feel flustered when they’re balancing patient questions both over the phone and in person. By calling in a dental practice answering service for support, you’ll ensure a stress-free experience for your patients and your administrative team alike. Carefully trained virtual receptionists deliver polite, professional service every time your phone rings. By upping your already high standards for customer service, backup receptionists provide a standardized, customized phone experience independent of how busy your office might be!

Schedule More Appointments, Grow Your Practice

A busy signal or voicemail message can cause new patients to dial up your competitor instead of waiting for a call back. When a single missed call means the potential loss of a patient, dental practices can’t afford to let the machine get the phone. With a dental practice answering service at the ready, your callers will be treated to prompt, professional appointment scheduling. Eliminate the games of phone tag and give your patients the kind of customer experience you’d always hoped to provide. In turn, you are likely to see an uptick in the number of appointments scheduled and ultimately, a steady rate of business growth.

24/7 Support for Patient Concerns

Many dentists find themselves awakened by middle of the night phone calls from patients with oral health emergencies. Too often, those emergencies aren’t really all that pressing – knowing the difference, however, can be tricky. Busy dentists eager to regain a healthy work/life balance can benefit from a dental practice answering service to combat such calls. Highly-trained virtual receptionists exercise scrutiny when covering the phone lines after hours, forwarding only the most important calls to dental experts. This service helps separates the paranoid patient who has spent too much time Googling their symptoms from the patients who truly require emergency assistance.

Save Staffing Dollars Without Sacrificing Quality Customer Service

A good receptionist is hard to find. The very best professionals often expect high salaries and comprehensive benefits. While adding a new member to your administrative team might sound like the most logical strategy to combat busy signals and long wait times, it’s rarely as simple as it sounds. The hiring process can take time, and outfitting a new employee with a desk, computer, supplies, and benefits is expensive. Partnering with a dental practice answering service is faster and far more affordable – you can have a virtual receptionist answering your phones by the end of the next business day!

Since call center employees work from a customized call script, you never have to worry about sacrificing quality customer service for affordability. Trained to follow your practice’s precise policies and procedures, virtual receptionists provide a seamless experience for callers. In fact, most patients won’t realize they’re speaking to a third-party employee instead of your office staff!

Try Our Dental Practice Answering Service Now

MAP Communications is offering a free week-long trial of our live answering service for busy dental practices. If you’ve ever been curious about how to leverage call center technology and staffing for your office, now is the time to try our services. With no commitment required, it’s never been easier to see how MAP can bolster your customer service offerings and provide relief for your front office staff. Begin your trial period now – click here to get started.

Source: https://www.mapcommunications.com/blog/how-your-dental-practice-can-benefit-from-an-answering-service/

Publish Date: February 20, 2020


2022 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



View more from MAP Communications

Recent Blog Posts:
Effective Tips for Improving Your Company’s Phone GreetingSeptember 17, 2020
5 Must-Haves in Your Business Continuity PlanAugust 20, 2020
Why Real Estate Agents Shouldn’t Answer Their Own PhoneAugust 6, 2020
5 Times Dunder Mifflin Could Have Used an Answering ServiceJuly 30, 2020
Top Reasons To Have a Spanish-Speaking Receptionist for Your BusinessJuly 23, 2020
How Adding an After-Hours Call Service Can Increase Business OpportunitiesJuly 16, 2020
5 Must-Have Phone Tips for Medical ReceptionistsJuly 2, 2020
5 Ways to Utilize Virtual Receptionists for a Remote WorkforceJune 25, 2020
Why Right Now is the Perfect Time to Use a Virtual ReceptionistApril 9, 2020
How Answering Services Help Real Estate Agents Close More DealsMarch 5, 2020

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