Creative Ways to Say Thank You to Your Customers - MAP Communications - ContactCenterWorld.com Blog
If it wasn’t for your wonderful customers, you wouldn’t have made it through your first unsteady year of business operations or gotten through the turbulent sales periods as you grew your company. They were there for the good and the bad times. Your business has, time and time again, benefited from the customers’ orders and even from their complaints as you were able to improve offered products and services to fit their needs.
Letting your customers know just how much you appreciate them not only is the polite and grateful thing to do, it also makes sound business sense. When a customer feels appreciated, they may be more inclined to continue to purchase products and services from your company. You create loyal customers and a more competitive advantage by giving a simple and occasional, “thank you.” So take the time to thank your customers regularly as here are several creative methods to get your sincere message across.
Specific Hand-Written Thank You Notes
This is the day and age of instant email confirmation messages when a customer places an order. Customers see this kind of thank you message so often that they don’t even skim the content before deleting the email. Instead, consider hand-written thank you notes that are personalized to each customer. Thank them for filling out surveys, for placing specific orders, or for even leaving a complaint that allowed you to improve your business. Receiving a message via snail mail makes your message sound sincere because a customer understands it took you more time and effort to send it their way.
Special Occasion Emails
Of course, sending a special occasion email is still a great way to connect to your customers. Let your customers know that you are thinking about them during holidays, business anniversaries, and birthdays. By thanking a customer for their continued business during these special times of the year, these reminders will keep your business name and brand fresh in the customer’s mind as they may be inclined to place another order in the immediate future.
Video Thank You Notes
While written communication is often the sure-fire way to reach and thank customers, don’t leave out the personal touch of a video. Creating a video on You-Tube to place on your website, include in an email link, and highlight on your social media page can allow your customers to hear and see your message. Customers can see how appreciative you really are.
Social Media Thank You Blasts
Using social media to get your message to customers can have a dual benefit. You can reach the widest audience as they can further connect and interact with your company online. It also allows potential customers to see your appreciation, as they may be drawn to make their first purchase with your company based on how you treat your existing customers.
Free In-Store Events or Online Promotions
Nothing says thank-you better than getting free items or special discounts. Customers will eagerly jump on a sale event whenever you thank them for their patronage. You can host an event to thank all of your customers all at the same time, or make it more personalized by thanking your long-term customers who have done business with you for a certain number of years. You don’t have to go overboard with the free item or special discounts. You can give away simple things such as free shipping, promotional items such as mugs or shirts, or a certain percentage off for their next purchase.
Thank Them with a Simple Call
Call and thank your customers without cross-selling or up-selling products or services. You will hear the surprise over the phone when your customers take the call to hear how you appreciate doing business with them now and in the future. You don’t have to talk directly with someone, as you can leave a voice mail message that they can listen to later on. Try to avoid sending a SMS message unless your customers have opted into receiving such communication from your business. You don’t want to cause any unwanted messaging costs with their phone service provider.
Publish Date: January 6, 2016 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
Аутсорсинговый контакт-центр ConceptCall| КонцептКолл специализируется на исходящем и входящем телемаркетинге: мы предоставляем услуги по осуществлению холодных звонков и продажи по телефону, проводим...
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
View more from MAP Communications
Recent Blog Posts:
|How an Answering Service Can Boost Your Law Firm’s Reputation||July 20, 2017 5:00 AM|
|The Phone Stages of Grief||June 29, 2017 5:00 AM|
|Improve Your Hotel’s Customer Service with a Live Answering Service||June 15, 2017 5:00 AM|
|How an On-Call Answering Service Can Build Your Business||June 8, 2017 5:00 AM|
|Why your Real Estate Business Needs an Answering Service||May 25, 2017 5:00 AM|
|Top 8 Benefits of Partnering with an Answering Service||May 11, 2017 5:00 AM|
|Tips to Nurture Leads from Cold Calls to Loyal Customers||May 4, 2017 5:00 AM|
|Why a 24/7 Answering Service Can Help in an Emergency Situation||April 27, 2017 5:00 AM|
|How an Accountant Can Benefit from an Answering Service||April 6, 2017 5:00 AM|
|Why Having a Bilingual Answering Service Can Set Your Business Apart from the Competition||March 23, 2017 5:00 AM|