When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
Cookies used
ContactCenterWorld.com
Performance Cookies
Active
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
Cookies used
Google Analytics
Functional Cookies
Active
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
Cookies used
Twitter
Facebook
LinkedIn
Targeting Cookies
Active
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Cookies used
LinkedIn
This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties
OK
BECOME A MEMBER TODAY TO:
Network
Post Content
Enter Awards
+ Much More
CLICK HERE
TELL A FRIEND
Tell a Friend!
Share this page with your contacts and let them know you visit ContactCenterWorld.com
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Real estate agents are among the busiest professionals on the planet. From updating listings and compiling contracts to organizing open houses and beyond, there’s never a dull moment in the life of a realtor. Because they stay so busy, real estate agents are often tricky to get a hold of – especially by telephone. Agents don’t always have the time or privacy to pick up when their phone rings. Being constantly available can also send the wrong message to callers. After all, a real estate agent who answers every phone call may be perceived as unsuccessful. At the same time, though, missing a call can mean missing out on valuable opportunities. That’s why so many professionals opt to work with a real estate answering service.
Here are just a few of the most common reasons why real estate agents shouldn’t answer their own phones:
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
Busy real estate agents are rarely at their desks. When you’re out and about at showings and meetings with buyers and sellers, you can’t always pick up the phone when it rings. Even if you have a spare moment to chat, you may not have the tools required to handle new leads properly. It’s difficult to enter data about a new property coming onto the market when you’re behind the wheel driving to a lunch meeting.
Some professionals opt to work with a real estate client relationship manager to handle calls while they are in the field. Others turn to a real estate answering service. Both options leave realtors free to pursue new leads while they are out and about while projecting a professional image to callers. It’s the best of both worlds!
You’re Expected to be Busy
A successful real estate agent is a busy one. Clients expect their realtors to stay busy. Therein lies a paradox: picking up the phone every time might be great customer service, but it sends a clear message to callers that you’re not as busy as other realtors might be. By answering yourself, you may even come across as a rookie without many clients to assist. On the other hand, when an answering service for real estate agents picks up on your behalf, you give off the impression that you’re both busy and successful enough to employ a full-time administrative team.
Work/Life Balance is Crucial
After a long day of showings, closings, and client meetings, it’s nice to head home to dinner with the family or happy hour with friends. Unfortunately, though, traditional business hours don’t often apply to the real estate industry. When buyers are in a bidding war over their dream home, for instance, they want a realtor who is willing to discuss negotiation tactics on their terms. While shutting off your phone might solve the problem in the short term, it can have far-reaching consequences for your professional reputation.
Protect your sacred time off the clock with the help of a 24 hour answering service for real estate professionals. With a highly-trained call center team ready to chat with callers, you’ll gain a greater work/life balance without neglecting your clients. Such a service can help qualify leads, set appointments, and even forward on especially urgent calls to your personal cell phone as requested.
You’re with Other Clients
At any given moment, you might be handling an open house, coordinating a staging, or discussing a home’s prospects with a new seller. A constantly ringing telephone might indicate a successful business, but when you’re busy with other tasks, it’s just annoying. Since so much of the business you conduct is private in nature, it’s often not even feasible to answer your phone and have a conversation in front of others. It infringes on privacy and sends a potentially damaging message to those with whom you do business.
On the other hand, missing calls is never a good idea. One of the main benefits of a real estate answering service is having support during your busiest moments. With a virtual receptionist covering your phone line and working from a customized call script, your callers will feel like they are a priority even when they can’t reach you directly.
You Want to Exude Professionalism
It’s important to be present when you’re showing clients their potential dream home. While you certainly could allow buyers to tour the property themselves while you play phone tag with other clients, it reflects poorly on you as a professional. By staying in the moment and focusing on the clients at hand, however, you potentially lose out on new leads and opportunities via phone.
With a real estate answering service, you don’t have to pick and choose when to answer your phone. Instead, every time your phone rings, it will be answered promptly and professionally by an experienced receptionist. Whether you’re a one-man operation or one of many on staff, you’ll instantly project an image of success when a virtual receptionist handles your calls.
Navigating the real estate world can be both exhilarating and exhausting. Success often lies in finding the resources, tools, and allies to help lighten the load. With the help of a real estate answering service, you’ll eliminate the constant buzzing or ringing of your cell phone, giving you serious freedom to pursue new leads and stay in the moment with clients. What could be better? A free trial, that’s what. See us in action for 7 days for free! Contact us to learn more or get started.
Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
2.)
3Fiftynine
Branches Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
3.)
Agara
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
4.)
Answer-4u
Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.
All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.
Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more)Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.
All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.
Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that you are in a meeting, out of the office, or on another call, then take a message for you which we either relay by email, SMS or by actually patching the caller through to you.
5.)
Connect Assist
Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more)We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and further afield. We work nationally, but with the care and commitment of a local company. In our opinion, that’s what sets us apart.
Our mission is simple: to create positive human outcomes. Here’s what we do:
• We’re transformational, both in our ability to affect positive change in people’s lives and in viewing change as a way to adapt and improve.
• We’re architects of communication, mixing heart with experience, process with insights, and human with technological.
• We keep things simple, pooling together knowledge and experience to create easy yet fulfilling customer experiences.
• We embrace technology, which enables our clients to thrive and provides us with insights to inspire positive change.
Our values underpin everything we do. We strive to be:
• Human. We’re rich in technological resources, but ultimately people are at the very core of our business.
• Emotionally intelligent. Our experience and insight allows us to adapt to different landscapes, situations and challenges.
• Driven. We’re motivated to consistently improve and innovate, exceed expectations and achieve the best personal outcomes for customers. We’re compelled by seeing the impact we can and do have.
• Methodical. We guide each of our clients through a tailored and methodical pathway, offering effective solutions to deliver their vision.
6.)
Digital Wholesale Solutions
International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks) Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).
We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.
7.)
Jointly International Inc.
Front Office Solutions Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone * Technical Support via chat, email or phone * Helpdesk * Virtual Assistant/Receptionist * Answering Service * Lead Generation * Appointment Setting * Verification * Surveys * Debt Recover, Collections
8.)
MattsenKumar LLC
Contact Center Outsourcing By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
9.)
OpsTel Services
SPEED The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
Speed features:
*Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Performance Monitoring
10.)
Vads
VADS Inbound Contact Center VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.
- Customer Service - Walk In Center - Service Desk
11.)
Technosys IT Management
Customer Support Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter
12.)
Tru29 Outsource Solutions Inc.
Front Office Solutions Any part of your business operations that requires constant end-customer facing task is an essential part of your business.
This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall