As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients.
Taking a vacation is one smart way to take care of ourselves, so that we can better take care of our patients. Hopefully you already have one scheduled and are looking forward to it. But if you don't have it scheduled, don't try to squeeze one in, like it's one more thing on your already-too-busy to-do list.
Instead, be intentional about your vacation. Plan for it, so you may enjoy it and return energized and ready to dive back into your work.
Having a good vacation requires planning. Planning prepares you for vacation and enables you to get the most benefit from it. An unplanned or poorly planned vacation runs the risk of increasing your stress level, not decreasing it.
You never want to come back from vacation, needing to return to work so you can rest up. That's why you need to plan.
A vacation doesn't need to be extravagant or expensive. You don't even need to go far away. While an extravagant trip to an exotic place may be both enjoyable and memorable, a simple vacation, close to home, may be just as restful and rejuvenating. The point is to plan a break from work.
One of the goals of a vacation is to have fun. An enjoyable vacation is one with a pleasant balance of activity and downtime. Don't pack so much into your vacation that you move breathlessly from one event to the next, from one day to the next, or from one location to the next.
Having a balanced schedule starts with good planning, but even with the best plans sometimes a mid-course correction is wise. You may decide to cut out something midway through your trip, to have a down day with nothing special planned. Often, doing nothing is better than trying to do too much.
Some people make the mistake of returning from vacation late in the evening on the day before they return to work. Don't be that person.
First, they return to work exhausted. Second, that leaves no buffer for unexpected travel delays, such as car problems, road construction, or canceled flights. These things can elevate the stress levels you just spent your whole vacation trying to erase.
A wise approach is to return home a full day early. This allows for an unhurried transition from vacation mode back to work mode.
You may opt to close your practice for vacations so you and your staff all go at the same time. Or you may stagger vacations throughout the summer months. Either way your medical answering service can help pick up the slack, handling your communication needs during vacations.
As far as the implication that the staff at MedConnectUSA doesn't go on vacation so that you can, is a bit of an exaggeration. Vacations are important for your medical answering service staff, too. It's just that they're carefully coordinated so that there will be a full staff in the office at all times, ready to take your calls when you're not in your office.
Have a great vacation!
Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.
Publish Date: June 15, 2018 5:00 AM
Combines knowledge management with call support as continue improvement.
eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.
Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.
Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.
Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
|Now Is a Good Time for a Checkup—With Your Answering Service||August 23, 2018 5:00 AM|
|What If You Forget to Forward Your Phone?||August 16, 2018 5:00 AM|
|Discover How a Professional Medical Answering Service Deals with the Hold Problem||July 27, 2018 5:00 AM|
|Is Your Medical Answering Service an Asset or a Liability?||July 20, 2018 5:00 AM|
|Discover Why an Award-Winning Medical Answering Service Is Important||July 13, 2018 5:00 AM|
|Select a Medical Answering Service That’s Available When You Need It||June 29, 2018 5:00 AM|
|Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service||June 22, 2018 5:00 AM|
|Medical Answering Services Don’t Go on Vacation, So That You Can!||June 15, 2018 5:00 AM|
|How Long Do Your Callers Really Wait on Hold?||May 25, 2018 5:00 AM|
|Does Your Medical Answering Service Offer Award-Winning Service?||May 11, 2018 5:00 AM|