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Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service - MedConnectUSA - ContactCenterWorld.com Blog

Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service

The most common way to get your practice or clinic's telephone calls to your medical answering service is by using call forwarding. Though there are other options, call forwarding is by far the most popular and the most flexible.

Most of the time call forwarding works exactly as expected, fast and reliably. However, sometimes problems occur. A common one is forgetting to manually activate call forwarding before you leave for the day. And what if you accidentally forward to the wrong number? That's a second concern. Another issue is a phone system problem, which keeps you from accessing your phone lines to activate call forwarding. A fourth is when weather conditions and natural disasters keep you from getting to your office. Finally, a fifth potential problem can happen when a phone company update interrupts your phone service.

These scenarios do not usually occur, but when they do, that's a problem for both your practice and your patients. Fortunately, some advanced medical answering services have solutions to address this. 

Call-Forwarding Monitoring

Call forwarding works most of the time and we take it for granted, but when it doesn't work, it catches us off guard. Unfortunately, most organizations don't realize there's a problem with their call forwarding until someone tells them. But very few people will take the time to let you know there's a problem. Most will just ignore it and continue with their day.

That's why it's important to periodically check call forwarding and make sure it's working. This ensures you will never miss a call. Though you can do this yourself, will you remember? Will you have time? Or you can ask your medical answering service to check for you. Many will. 

Call-Forwarding Activation

If call forwarding isn't working, the usual recourse is to activate it from your office. That's a problem if you're not there. And call forwarding seldom stops working when it's convenient to go to your office and forward your phone lines.

Fortunately, advanced medical answering services can do this for you. If your phone lines aren't forwarding properly, they can forward your calls for you. And they can do this quickly. Imagine, no more panicked trips to your office in the middle of the night to forward your lines. If you've gone with the right answering service, they can do it for you. It's simple and fast. It saves you time, and it saves you aggravation. 

Call-Forwarding Assurance

When you combine call-forwarding monitoring and call-forwarding activation, you end up with call-forwarding assurance. Call-forwarding assurance provides you with peace of mind that your calls are being answered, 24/7. This gives you confidence that when your patients need to reach you, they can. And isn't this why you have a medical answering service in the first place? 

Conclusion

Call forwarding your calls to your medical answering service is easy to do and puts you in control. However, even though call forwarding is highly reliable, it's not foolproof. That's why you need call-forwarding monitoring and call-forwarding activation to provide you with call-forwarding assurance.

Contact your medical answering service today to make sure they can provide you with call-forwarding assurance. You'll be glad you did.

Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are.

Peter Lyle DeHaan is a freelance writer and call center authority. 

Source: http://medconnectusa.com/blog/don-t-let-call-forwarding-be-the-weak-link-with-your-medical-answering-service

Publish Date: June 22, 2018 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 



View more from MedConnectUSA

Recent Blog Posts:
Now Is a Good Time for a Checkup—With Your Answering ServiceAugust 23, 2018 5:00 AM
What If You Forget to Forward Your Phone?August 16, 2018 5:00 AM
Discover How a Professional Medical Answering Service Deals with the Hold ProblemJuly 27, 2018 5:00 AM
Is Your Medical Answering Service an Asset or a Liability?July 20, 2018 5:00 AM
Discover Why an Award-Winning Medical Answering Service Is ImportantJuly 13, 2018 5:00 AM
Select a Medical Answering Service That’s Available When You Need ItJune 29, 2018 5:00 AM
Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering ServiceJune 22, 2018 5:00 AM
Medical Answering Services Don’t Go on Vacation, So That You Can!June 15, 2018 5:00 AM
How Long Do Your Callers Really Wait on Hold?May 25, 2018 5:00 AM
Does Your Medical Answering Service Offer Award-Winning Service?May 11, 2018 5:00 AM

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