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Discover What a Full-Service Medical Answering Service Can Do for You - MedConnectUSA - ContactCenterWorld.com Blog

Discover What a Full-Service Medical Answering Service Can Do for You

Most any answering service can claim to handle medical accounts, but not everyone specializes in it or gives it their full focus. And even those medical answering services that only handle healthcare-related accounts aren't always a full-service provider.

Here are some of the things you can expect from a full-service medical answering service: 

24/7 Phone Support

The mainstay of a full-service medical answering service is providing 24/7 telephone support to your patients and callers. This means they're available around the clock to answer your phone calls when you can't. They can take messages, screen calls, and escalate urgent situations for you, whenever you need it: day or night, weekday or weekend, and even holidays. 


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After-Hours Answering Service and Emergency Coverage

Many medical practices and clinics have staff to handle phone calls during regular office hours. They don't require an answering service to provide coverage during these times. Their need for communication support occurs outside of regular office hours, once they go home.

Just as with 24/7 phone support, a full-service medical answering service can take messages, screen calls, and dispatch emergencies for after-hours situations. This provides your patients and callers with a high degree of prompt, professional support whenever they happen to call. 

Telephone Receptionist and Office Hours Overflow Support

However, some medical practices and clinics benefit from having a full-service medical answering service help them with their calls during office hours. This frees up your staff to attend to the needs of the patients who are in your office, allowing the answering service to assist those who are outside the office. They can do this for all calls or on an overflow basis, when things get busy.  

Appointment Setting and Confirmation

Everyone in healthcare knows the importance of having appointments booked throughout the day and of minimizing no-shows, which represents a loss of billable services and an increase in inefficiency. Full-service medical answering services can securely access your appointment calendar online and fill open slots for you 24/7.

In addition, your medical answering service can remind patients of their appointments, which will reduce no-shows. They can do this through telephone calls, email, or text messages. Often, they use a combination of all three. The outcome is a fuller schedule and fewer missed appointments. 

Disaster Standby

No one wants to think about a disaster that threatens a medical practice or clinic, but they do happen. Planning for them is the best way to minimize the negative impact a crisis could have on your practice and your patients.

A full-service medical answering service can essentially be on call to answer your phone if a disaster occurs that prevents your staff from doing so. But you need to set this up ahead of time; trying to make arrangements in the middle of a crisis is too late. 

Other Healthcare Support Services

Full-service medical answering services can also provide many other healthcare related telephone services. If you have a need, they can probably handle it. All you need to do is ask. Two examples are drug study registration and drug interaction lines.  

Telephone Nurse Triage Integration

While it's unwise for a medical answering service to provide telephone triage, and vice versa, a full-service medical answering service has established relationships with many leading telephone triage operations. They have experience working with these providers and can make a smooth handoff when your patients need medical assistance over the phone.

With all these benefits and service opportunities, why trust your practice or clinic's communications to anyone but a full-service medical answering service?

Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority. 

Source: http://medconnectusa.com/blog/discover-what-a-full-service-medical-answering-service-can-do-for-you-1

Publish Date: April 6, 2018 5:00 AM


2021 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

7.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

8.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 



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Is Your Medical Answering Service an Asset or a Liability?July 20, 2018 5:00 AM
Discover Why an Award-Winning Medical Answering Service Is ImportantJuly 13, 2018 5:00 AM
Select a Medical Answering Service That’s Available When You Need ItJune 29, 2018 5:00 AM
Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering ServiceJune 22, 2018 5:00 AM
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How Long Do Your Callers Really Wait on Hold?May 25, 2018 5:00 AM
Does Your Medical Answering Service Offer Award-Winning Service?May 11, 2018 5:00 AM

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