Some answering services place restrictions on when you can use them. Perhaps you picked a rate plan that locks you into a certain schedule that doesn't allow for variations. And some answering services don't answer holiday calls unless you specify that you need them to. Or maybe you signed up for after-hours coverage, only to find out they won't take your overflow calls during the day.
With all these things to cause problems, that's why it's important to use a full-service medical answering service that provides you with round-the-clock coverage, whenever you need it. This gives you the most flexibility and puts you in control. And isn't this why you hired a medical answering service in the first place?
A full-service medical answering service with total, around-the-clock coverage provides you with all these options:
Most practices and clinics are concerned with after-hours telephone coverage. They'll handle phone calls when they're in the office treating patients, and they want you to cover calls the rest of the time, when they're not in the office. This makes sense.
In addition to after-hours coverage during the weekdays, it's important to have your phone answered on the weekends as well. This provides continuous phone coverage outside of your business hours, seven days a week.
Not all answering services answer your phones on holidays. However, if you're in healthcare, this is a problem. That's because your patients need you on holidays just as much as any other day of the year. Make sure holiday phone answering is part of your medical answering service's coverage offering.
The opposite of after-hours coverage is office-hours coverage. This is ideal if you need help answering your phones during breaks, lunches, and vacations. It's also ideal for answering your phone during staff meetings and for overflow calls when your staff gets busy.
Combine these and it gives you around-the-clock, 24/7 coverage from your medical answering service to handle your phone calls whenever you need them to. Unfortunately, for some medical answering services, their rate plans or processes can get in the way of this. Make sure your answering service doesn't have any of these restrictions that will keep them from answering your calls when you need them to.
The results of after-hours coverage, weekend coverage, holiday coverage, and office hours coverage provides you with 24/7 comprehensive coverage. The outcome is the flexibility you need to manage your calls the way you need to, when you need to.
When you go with a comprehensive medical answering service, this means your medical answering service works with you to help you communicate with your patients and callers whenever and however you and they want it to happen.
This is why that when you use a medical answering service, make sure they have an always-available attitude when it comes to you and your calls.
Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.
Publish Date: June 29, 2018
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
|4.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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