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Discover Why an Award-Winning Medical Answering Service Is Important - MedConnectUSA - ContactCenterWorld.com Blog

Discover Why an Award-Winning Medical Answering Service Is Important

Don't you wish there was a way to know if a medical answering service actually provided the high-quality service they claim to? Wouldn't this be nice to know before you switch? Fortunately, there is a way. But few people know about it. Here's the secret.

When you select an award-winning medical answering service, you've chosen one of the best answering services in the country, even the world. Just make sure the award they've won is the ATSI Award of Excellence. 

What Is the Award of Excellence?

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The Award of Excellence is an annual quality assurance testing program, handled by an independent third-party evaluation organization. With a history spanning over two decades, the Award of Excellence program places test calls to leading answering services to evaluate their overall call quality, accuracy, and attention to detail. They record these calls. Later a team of independent judges evaluates each call. These call evaluators consider twenty key areas that lead to call excellence and customer service distinction.

The testing lasts several months. Those answering services that achieve an average high level of proficiency on all calls earn the coveted ATSI Award of Excellence.

There are three key reasons why the Award of Excellence is so highly sought after and why the award winners are so honored. First, the Award of Excellence program is administered by an independent third-party. They have no incentivized or financial interest in the outcome. Their singular goal is the integrity of the program. Second, each call is evaluated by multiple, impartial, and specially-trained judges who don't know the identity of the answering services they evaluate. Third, this program has years of success behind it and is continually tweaked to address ever-changing industry conditions and heightened customer expectations.

The result is a program with a high degree of integrity that the industry can celebrate as being both accurate and impartial.

What Does the Award of Excellence Mean?

Of the hundreds and hundreds of answering services around the world, only a few are brave enough to subject themselves to the rigorous Award of Excellence testing. And of those that apply and hope to win, only a fraction do.

This means that the Award of Excellence winners are truly the best of the best.

In fact, each year many otherwise-notable answering services are disappointed to learn they've fallen a bit short and failed to win the Award of Excellence credential.

Why Does the Award of Excellence Matter?

Even more significant is that this is an accumulative award, with some answering services having earned it for multiple years. For these leading answering services, it proves year-after-year consistency and high quality that its clients can depend upon 24/7/365.

Finally, the Award of Excellence covers all answering services, and not just medical answering services. When you look at the list of esteemed winners, very few of them focus exclusively on the healthcare industry. Choose one that does.

Conclusion

If you want the best medical answering service to answer your practice or clinic's calls, look for an award-winning answering service. Seek one that has won the Award of Excellence. And then choose one that has earned it for many years in a row. This is a quality medical answering service that you can depend on for every call, every time.

In case you're wondering, MedConnectUSA is an ATSI Award of Excellence winner for 2018. Even more notable, they have a thirteen-year Award of Excellence winning streak of providing excellent service to the healthcare community.

 

Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.

Source: http://medconnectusa.com/blog/discover-why-an-award-winning-medical-answering-service-is-important

Publish Date: July 13, 2018


2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 



View more from MedConnectUSA

Recent Blog Posts:
Now Is a Good Time for a Checkup—With Your Answering ServiceAugust 23, 2018
What If You Forget to Forward Your Phone?August 16, 2018
Discover How a Professional Medical Answering Service Deals with the Hold ProblemJuly 27, 2018
Is Your Medical Answering Service an Asset or a Liability?July 20, 2018
Discover Why an Award-Winning Medical Answering Service Is ImportantJuly 13, 2018
Select a Medical Answering Service That’s Available When You Need ItJune 29, 2018
Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering ServiceJune 22, 2018
Medical Answering Services Don’t Go on Vacation, So That You Can!June 15, 2018
How Long Do Your Callers Really Wait on Hold?May 25, 2018
Does Your Medical Answering Service Offer Award-Winning Service?May 11, 2018

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