Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events







Here are some suggested Connections for you! - Log in to start networking.

How Secure Is Your Medical Answering Service? - MedConnectUSA - Blog

How Secure Is Your Medical Answering Service?

If your medical answering service can answer your calls, do you really care if they run a secure call center? You should. But what does secure mean? A secure answering service takes steps to protect all aspects of their processes to ensure they properly handle your account and your information.

There are many facets to this. Here are some things to consider when it comes to the security provided by your medical answering service.

Operational Security

Among other things, operational security looks at providing continuous availability to serve you the best way possible. This includes having backup power in the form of UPSs and generators to provide the power needed to operate their facility should they lose utility power. Similarly, they have multiple phone and internet providers so that if one goes down, the others take over. And you'll never know the difference.

Operational security also means having a disaster recovery plan. Though your medical answering service hopes to never have to use their disaster recovery plan, it's there to make sure they can always serve you. Critical to a disaster recovery plan is having multiple locations and using secure cloud-based backup. Having multiple locations ensures they can always take your calls regardless of the circumstances, such as during a blizzard or a utility outage.

Information Security


Next, consider HIPAA. Among other things, HIPAA compliance requires that medical answering services keep protected health information (PHI) safe and secure during both transmission and storage. A key element of complying with HIPAA regulations is using secure messaging when communicating with clients and their on-call personnel.  

Data Center Security

A final security consideration, and the most important of them all, is data center security. The best medical answering services use certified tier 5 data centers. A tier 5 data center is a more recent development. It builds on all the requirements of tier 4, which was once the gold standard for data center security. Certified tier 5 data center security surpasses tier 4, taking security to an even higher level.

The first thing you'll notice about leading data centers is armed security! Yes, they're serious about limiting access to their facility. They make sure only authorized personnel can gain entry. In addition to armed guards, they also have several other levels of security. Altogether, these steps prevent the tampering of equipment and computer systems.

Many of the other characteristics of a certified tier 5 data center are quite technical. Though not to make something complex appear too simple, these advanced techniques fall into three general categories:

  • Enhanced power system capabilities: servers and systems require stable, continuous power to operate.
  • Rigorous facility cooling provisions: computers don't function well if they get hot.
  • Robust carrier precautions: this includes redundancy, backups, and dual access pathways, along with denial of service mitigation.

The outcome of using a certified tier 5 data center is a highly reliable system that boasts an unprecedented uptime (run time) expectation. 

Security Overview

 Too many medical answering services don't take the security of their operations, information, and data center seriously enough. And much of the time, this doesn't matter—until it does. And when it does matter, you want to make sure you're using a medical answering service that takes it seriously. The status of your practice or clinic—both now and for the future—depends on it.

Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.


Publish Date: April 27, 2018 5:00 AM

2021 Buyers Guide Call Routing Optimization

Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

View more from MedConnectUSA

Recent Blog Posts:
Now Is a Good Time for a Checkup—With Your Answering ServiceAugust 23, 2018 5:00 AM
What If You Forget to Forward Your Phone?August 16, 2018 5:00 AM
Discover How a Professional Medical Answering Service Deals with the Hold ProblemJuly 27, 2018 5:00 AM
Is Your Medical Answering Service an Asset or a Liability?July 20, 2018 5:00 AM
Discover Why an Award-Winning Medical Answering Service Is ImportantJuly 13, 2018 5:00 AM
Select a Medical Answering Service That’s Available When You Need ItJune 29, 2018 5:00 AM
Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering ServiceJune 22, 2018 5:00 AM
Medical Answering Services Don’t Go on Vacation, So That You Can!June 15, 2018 5:00 AM
How Long Do Your Callers Really Wait on Hold?May 25, 2018 5:00 AM
Does Your Medical Answering Service Offer Award-Winning Service?May 11, 2018 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =