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Now Is a Good Time for a Checkup—With Your Answering Service - MedConnectUSA - ContactCenterWorld.com Blog

Now Is a Good Time for a Checkup—With Your Answering Service

We know that regular checkups are in important part of taking care of our physical health. We also check in with our financial advisor and do periodic oil changes on our car.

In the same manner it's wise to have seasonal checkups with your medical answering service to make sure they're ready to serve you and your patients in the best possible way. As summer ends and we move into fall, now is a great time to schedule a checkup with your answering service.

Here are some things to consider 

Staff Changes

Over time employees come and go. Healthcare providers join your practice or clinic, while support staff may arrive and depart on a regular basis. With all that's involved in onboarding new members to your team, as well as saying goodbye, it's a lot of details to keep track of.

In addition to changes in staffing, a related issue is changes in roles. Employees may take on new assignments or move into new positions, with new responsibilities.

Letting your answering service know about these changes often gets overlooked, but they need up-to-date information to properly handle your calls and represent you appropriately to your patients.

Review your employee roster and their duties with your answering service to help them better help you and your patients. Don't leave your answering service in the dark.

Update Contact Information

Another thing that changes is contact information. Employees may get a new home phone or cell number. Perhaps alternate forms of contact have changed. An answering service that doesn't have the right information or accurate numbers to reach your staff will encounter roadblocks as they work for you.

As you review your employee list with your answering service, doublecheck all contact information that they have to make sure it's current.

Key Practice Details

Did you change your hours? Did your office move or add a location? Check to make sure your answering service knows. Too often no one communicates this to your answering service, and they're still giving patients your old information. Also look at what your answering service has listed for alternate phone numbers for your office, as well as your main email address, fax number, and private line.

New Call-Handling Protocols

In the ever-changing healthcare environment, our processes must adapt with it, striving to best respond to evolving conditions and expectations. Make sure your medical answering service knows about your preferred call-handling protocols. If they're operating under old instructions that no longer apply, it will be hard for them to do the job you want them to.

This includes defining what constitutes an urgent call, what's referred to the ER, and what can wait for the office in the morning. Related to this is on-call procedures. Is your answering service operating under your current expectations? You can avoid a lot of frustration for yourself, your staff, and your answering service when you verify that the instructions you once gave them are still what you want them to follow. 

Conclusion

Now is a great time to schedule a checkup with your medical answering service to make sure they're aware of staff changes and how to reach them, know the correct information about your practice, and have up-to-date instructions on how you want your calls handled.

Don't wait for a problem to occur to prod you to review the information and instructions your answering service has. If you and they are operating under different parameters, frustration will result. And no one wants that.

Now is a great time for a checkup with your medical answering service.

Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.

Source: http://medconnectusa.com/blog/now-is-a-good-time-for-a-checkup-with-your-answering-service

Publish Date: August 23, 2018


2024 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
Headsets Connect

Since 1998, Headsets Connect has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

7.) 
Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

8.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

9.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 



View more from MedConnectUSA

Recent Blog Posts:
Now Is a Good Time for a Checkup—With Your Answering ServiceAugust 23, 2018
What If You Forget to Forward Your Phone?August 16, 2018
Discover How a Professional Medical Answering Service Deals with the Hold ProblemJuly 27, 2018
Is Your Medical Answering Service an Asset or a Liability?July 20, 2018
Discover Why an Award-Winning Medical Answering Service Is ImportantJuly 13, 2018
Select a Medical Answering Service That’s Available When You Need ItJune 29, 2018
Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering ServiceJune 22, 2018
Medical Answering Services Don’t Go on Vacation, So That You Can!June 15, 2018
How Long Do Your Callers Really Wait on Hold?May 25, 2018
Does Your Medical Answering Service Offer Award-Winning Service?May 11, 2018

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