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What If You Forget to Forward Your Phone? - MedConnectUSA - ContactCenterWorld.com Blog

What If You Forget to Forward Your Phone?

Most medical offices and clinics use call forwarding service to send their phone calls to their medical answering service. Call forwarding service is an inexpensive feature provided by your local phone company. Though there are other options to send your calls to your answering service, call forwarding is the most common and convenient—providing someone remembers to activate it each day.

But what happens if you forget to forward your phone line to your answering service? Or what happens if you forwarded your phone, but for some reason it didn't work or stopped working? That's a real problem.
Here are your options: ​

Go Back to Your Office to Activate Call-Forwarding

The typical solution is to make a return trip to your office. That's a hassle, but often it's the only option. If you live close to your office, it's a mild inconvenience. However, if you live further away or must deal with traffic or bad weather, making that return trip is downright irritating, not to mention time-consuming.

Even worse, what if you're headed out of town, perhaps for a well-deserved vacation or weekend getaway? Then the break you so desperately need will have to wait.

One solution is to arrange for the staff member who lives closest to the office to serve as the emergency person to handle this. They make a return trip to the office, activate call forwarding, and then return to what they were doing. Though this is far from convenient, it has the overall lowest interruption on you and the rest of your staff. But what if the designated person isn't available? That's a problem.

Let Phone Calls Go Unanswered

​The alternate solution is to leave your phone unforwarded and simply let calls ring. Though shocking, this sometimes seems like the only solution to a harried healthcare worker who desperately needs time away from the office in hopes of achieving some work-life balance.

This, however, is a grave disservice to patients and callers, which may have significant negative side effects to their continued use of your healthcare services. Certainly this option isn't ideal, but it's understandable why some healthcare providers may choose it, particularly after an especially difficult day.

Use Remote Call Forwarding

​The good news is that there's a third option. It's called remote call forwarding. When your office phone number is provisioned with remote call forwarding, you can activate call forwarding remotely from any phone. This means there's no driving back to the office to activate it or opting to leave your phone unforwarded—and unanswered.

As a bonus, if you let your medical answering service know your access code, they can keep it on file for future use. This means that they can remotely activate call forwarding for you if your office staff forgets or if it becomes deactivated for some reason.

Remote call forwarding is a feature that you must set up with your telephone company in advance. There's a small monthly fee for it, but it's certainly worth the peace of mind that it provides knowing you have a backup plan to activate call forwarding and won't need to make an extra trip to the office. You can place the order directly with your phone company or ask your medical answering service to order it for you.

Conclusion

Having the remote call forwarding feature configured for your practice or clinic's office telephone will allow you or your medical answering service the capability to forward your phone if someone forgets to do it or if call forwarding becomes deactivated for any reason.

It's a low-cost insurance policy that will save time and frustration if you need to remotely call forward your line. Set it up today, and you won't have to worry about call forwarding problems in the future.

Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.

Source: http://medconnectusa.com/blog/what-if-you-forget-to-forward-your-phone

Publish Date: August 16, 2018


2022 Buyers Guide Consultancies

 
1.) 
3D Vision Consulting

. Contact Center setup, management and transformation across all key components including Vision & Strategy, People, Technology, Quality, Processes, Communication and Facilities.
• Customer Experience strategy, design and implementation across multiple delivery channels.
• Design and implementation of full-cycle Ticket/Complaint Management Process/System.
• Develop Customer Satisfaction, Staff Satisfaction and Staff Motivation strategy and programs.
• Develop end-to-end Business Processes, efficient SOPs and well-structured SLAs.
• Build modern customer communication channels including Live Chat, AI Chat Bots, WhatsApp and Social Media Integration.
• Design Sales/Telesales structure, p...
(read more)

2.) 
Call Center Masters

Giving consulting services to call centers

3.) 
ccc by stc

Contact Center Consulting and Business Process Management
Where other consulting firms end their roles by providing a multi-year road map, ccc goes further by transforming the end-to-end contact center organization. A well-organized contact center ensures continuous value-based delivery for any organization. Through our structured contact center consulting activities, ccc provides you with contact center strategies that are aligned with your vision and mission as a business. Our offerings include:

Contact Center maturity assessment

Business Process Consulting

Technology Consulting

Business Process Management as a Service


4.) 
CC-CMM Certification Institute

CC-CMM Certification

5.) 
COPC

Service Journey Thinking
Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty.

6.) 
CTCOMM

Genesys PureConnect
Call Centers, Contact Centers and Cloud Solutions Consultancies

7.) Customer Support Asia

Offshoring
Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both:
- clients that have service partners in the Philippines, and need to implement a major service initiative (performance/CX improvement, service change, site expansion, etc); and
- clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition

We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines

8.) 
CX Central

Contact Centre Specialist Consulting
CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.

Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives.

9.) 
ERIC YOUNG ASSOCIATES (Tele-Centre Assist Inc.)

Contact Center Consulting & Profit Improvement (Lean Six Sigma), Inside Sales, Efficiencies, Call Center Audit, Technology & vendor selection, Telephony, Recruiting, Training, Performance Management, Customer Journey Mapping, Software (CRM) Implementations

10.) 
Lieber & Associates

Contact Center Consulting
Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone systems. Contact center technology services range from new technology selection and implementation to problem-solving and optimization to technical trouble-shooting. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.

11.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.

12.) 
Outsourcing Solutions

Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers

13.) 
PCA Advisors Ltd

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

14.) 
Pelorus Associates

Marketing Communications
Pelorus Associates is a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books, and blog posts.

15.) 
proceo.consulting

We can help You boost Your business results by:

- Building or developing high performing multi-channel customer care operations

- Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

- Developing Your teams' skills to excel front and back-office operations and Customer relations

- Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

- We will help You manage challenges and risks when changes affect people, operations and technology.

16.) 
Vads

PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.

17.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)

18.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
 



View more from MedConnectUSA

Recent Blog Posts:
Now Is a Good Time for a Checkup—With Your Answering ServiceAugust 23, 2018
What If You Forget to Forward Your Phone?August 16, 2018
Discover How a Professional Medical Answering Service Deals with the Hold ProblemJuly 27, 2018
Is Your Medical Answering Service an Asset or a Liability?July 20, 2018
Discover Why an Award-Winning Medical Answering Service Is ImportantJuly 13, 2018
Select a Medical Answering Service That’s Available When You Need ItJune 29, 2018
Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering ServiceJune 22, 2018
Medical Answering Services Don’t Go on Vacation, So That You Can!June 15, 2018
How Long Do Your Callers Really Wait on Hold?May 25, 2018
Does Your Medical Answering Service Offer Award-Winning Service?May 11, 2018

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