Continuity of care means different things to different people. It looks at the consistent provision of healthcare for the long-term, it also addresses coordination of healthcare for the short-term. In a very practical sense, continuity of care implies no interruption in the provision of healthcare. It also seeks to ensure that every detail receives the attention it deserves. These are the key tenets of the impetus behind continuity of care.
For healthcare professionals concerned about providing continuity of care to patients, tapping a medical-only answering service is an important tool to extend this concept beyond office hours and make it a reality 24/7.
Medical answering services do this by making sure your phone is answered every time: day and night, weekdays and weekends, and even on holidays. They provide the entry point for your patients to realize around-the-clock access to healthcare.
Here are some practical ways your medical-only answering service can help you better achieve continuity of care.
In today's consumer-focused economy, a disgruntled customer will switch providers faster than ever before. And this mindset has infiltrated the healthcare community as well. Don't give your patients a reason to consider another provider.
The first line of defense in accomplishing this is to ensure a real person answers your phone regardless of when a patient calls. This may be before you open in the morning, after you close in the evening, or in the middle of the night. Don't leave your patients frustrated, thinking about calling someone else for the answers they seek.
Most healthcare professionals have a degree of after-hours' responsibility to their patients. Yet the wise practitioners also know they need to guard their personal time, for them to stay healthy and continue to treat their patients. Being continuously on call is never good. Being at home and cringing when the phone rings or smartphone chirps is a sure sign your job is encroaching on your personal life.
Your medical answering service can help you protect your time away from the office. They can screen calls, take messages, and reach the appropriate on-call person in the event of an urgent situation. Though they can't eliminate after hours interruptions altogether, they can minimize them and help keep your work life from constantly intruding on your personal life.
When you're at work you want to be productive. You want to see patients and provide the healthcare services they need. But you can't do that if you have holes in your schedule. Open slots in your appointment calendar means idle time and missed revenue-producing moments.
Though your staff works diligently to keep your schedule full, they can only do so when they're in the office. But three fourths of the time, no one is in your office to take an appointment call. This is where your medical answering service comes in. Give them secure online access to your scheduling program, and let them set appointments to fill those open slots.
With your medical answering service, you provide effective 24/7 access for your patients. This is what they want. If they have a concern or a question after hours, don't make them wait. Don't make them try to remember to call you the next day when your office is open. They may get busy, they may become distracted, or they may give up. It's also possible they sought the answer elsewhere, and you risk them becoming a former patient.
The Ideal Solution is a Medical-Only Answering Service
This explains why having an answering service handling your calls is so critical. But not just any answering service. And not even an answering service that specializes in healthcare. Instead you want a medical-only answering service, an answering service that only takes healthcare-related calls. They can provide the focus you need, the attention to detail you require, and the understanding ear and soothing voice your patients seek—whenever they happen to call.
Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.
Publish Date: February 22, 2018 5:00 AM
|1.)||2P Perfect Presentation|
Customer Experience Services
Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are:
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|2.)||31 West Global Services|
We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.
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|5.)||American Help Desk|
Help Desk Services
24/7/365, 100% US-based help desk, with phone, chat, sms and email capabilities as well as ticket and alert management/remediation services.
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With 25+ years of experience and stability, Ameridial offers clients an unparalleled record of providing reliable, cost-effective inbound and outbound live-voice solutions. We also offer click-to-call services, live chat, social media monitoring and IVR. Ameridial is headquartered in Canton, Ohio with nine call center locations in Ohio, Maine, and North Carolina. Specialists in: Healthcare, Communications, Direct Response TV and Radio, Non-profit. Results-based pricing.
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Ballena Media provides near-shore Business Process Outsourcing for Contact Center services to companies seeking to improve quality and efficiency while saving 30% to 40 % for similar services in the U.S. The company’s value proposition is based on its long term relationship with clients showing it can meet or exceed any metrics performed whether in-house or outsourced.
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Our Professional Services cuts across multiple verticals and horizontals. Our services cater to both the Private and Public sectors, providing the technology and resources in the transformation and improvements of our clients’ people, processes, and profits.
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|9.)||CallNovo Contact Center|
Multilingual Customer Service
Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.
Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr...
CGS is a global provider of business applications, enterprise learning, and outsourcing services that support clients’ most fundamental business activities.
With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology, and telecom. The company's innovative, scalable and...
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|11.)||CLCA Call Direct|
Virtual Assistant Services
Ensuring you have an efficient back office team is vital to running a reliable and cost-effective business. Our virtual PA services allow you to have either a live call answering solution that will transfer a call or take messages in absences or a non-voiced option for back-end operations meaning your business is always available to customers.
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Conectys delivers a wide range of contact center services and call center outsourcing solutions. We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, and Taiwan as well as through a robust Work from Home team.
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Our agents can supplement your existing contact centre by providing help with taking Secure Payment, donation requests, overflow and out-of-hours calls, IVR support, Web Chat and Social Media responses. We ensure your customer card data is completely secure, thanks to our PCI DSS compliant environment.
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EMS provides a complete offering of customer support services:
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|18.)||Gatestone & Co.|
Customer Contact Center and Business Process Outsourcing (BPO) Solutions.
Since 1978, Gatestone & Co. has been providing Customer Contact Center and Business Process Outsourcing (BPO) solutions to a variety of markets globally.
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Over nearly 4 decades, InfoCision’s passion for performance and proven results have driven an evolution to become much more than a contact center. Leverage our contact center resources, or we can help your internal center become more efficient and effective.
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|20.)||ITM Marketing, Inc.|
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Our agents average 4.5 years of employment with ITM. Our clients enjoy the same agent team year after year. Ask us how we do it!
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