In fast-growing companies, agility is much more than a buzzword – it’s an organizational imperative. With every new contract, businesses must determine if they need to add resources to deliver quality goods or services on time. Without this kind of agility, you can’t meet rising customer demands or beat the competition to market.
In this regard, an outdated business phone system can have far-reaching implications. If it can’t scale with ease, your phone system stands to hamper employee productivity or worse, begin to impact your bottom line.
The Importance of Scalability
It may sound like a buzzword, but there are four main scenarios in which a scalable cloud phone system adds tremendous value to your business:
What Does Scalability Really Offer?
If you’re unsure of what a truly scalable business phone system looks like, here are some of the top features available today:
Companies can’t hesitate when opportunities arise. A scalable business phone service can give you a competitive advantage while enabling you to exceed customer expectations – two compelling reasons for evaluating your current phone system to determine if it’s really making your business as agile as it needs to be.
Publish Date: August 17, 2017
CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.
CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.
Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.
The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.
We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
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