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How a Good Phone System Can Increase Business Agility - Mitel - ContactCenterWorld.com Blog

How a Good Phone System Can Increase Business Agility

In fast-growing companies, agility is much more than a buzzword – it’s an organizational imperative. With every new contract, businesses must determine if they need to add resources to deliver quality goods or services on time. Without this kind of agility, you can’t meet rising customer demands or beat the competition to market.

In this regard, an outdated business phone system can have far-reaching implications. If it can’t scale with ease, your phone system stands to hamper employee productivity or worse, begin to impact your bottom line.

The Importance of Scalability

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It may sound like a buzzword, but there are four main scenarios in which a scalable cloud phone system adds tremendous value to your business:

  1. Rapid Growth: If your company experiences or is anticipating periods of accelerated growth, then a scalable IP phone system gives you the power to quickly add lines and extensions as you add employees to handle higher volumes of customer calls.
  2. Seasonal Spikes: Some companies know they’ll need additional phone support during peak times of the year, such as the holidays or tax season. Only a flexible system allows them to manage ebbs and flows with both ease and less cost.
  3. Highly Competitive Markets: In today’s on-demand world, businesses that are proactive – or at a minimum, respond rapidly – often win the business and the long-term customer loyalty. If you’re operating in a highly competitive market, can you afford to wait for your communications capabilities to catch up with customer requests? Probably not.  

What Does Scalability Really Offer?

If you’re unsure of what a truly scalable business phone system looks like, here are some of the top features available today:

  • Convenient Administration: Adding, moving and changing users can be easily managed from a convenient, intuitive web-based portal. This ‘anywhere-anytime’ accessibility means IT teams or even non-technical leaders can keep staff productive and business moving or secure regardless with just a few clicks.
  • Flexibility: Whether your employees are working from their office phone or a mobile device, modern cloud communications technologies can deliver a consistent user experience that transitions smoothly across multiple devices, platforms and networks.
  • Integration: Voice, video, chat and screen-sharing have become key collaboration features of modern unified communications solutions, expanding the ways in which employees to communicate with each other and enabling the most effective path for each scenario without extra effort.
  • Easy to Use: Forget about long tutorials, having to install plugins every time you start a meeting or remembering dial in numbers. A good business phone system should be easy to use and intuitive for new users, making communications simple instead of adding extra work.

Companies can’t hesitate when opportunities arise. A scalable business phone service can give you a competitive advantage while enabling you to exceed customer expectations – two compelling reasons for evaluating your current phone system to determine if it’s really making your business as agile as it needs to be.

Publish Date: August 17, 2017 5:00 AM


2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 



View more from Mitel

Recent Blog Posts:
What’s Next in Call Recording?September 5, 2017 5:00 AM
6 Easy Steps for Moving Your Phone System to the CloudAugust 24, 2017 5:00 AM
How a Good Phone System Can Increase Business AgilityAugust 17, 2017 5:00 AM
Does Your Phone System Help or Hinder Employee Productivity?August 3, 2017 5:00 AM
The Cost of a Misspelled NameJuly 12, 2017 5:00 AM
Summit App Challenge Demonstrates Ease of Building Voice & SMS AppsJune 27, 2017 5:00 AM
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G’Day ShoreTel Connect CLOUDJune 14, 2017 5:00 AM
ShoreTel’s Heather Tenuto Honored with CRN Women of the Channel AwardJune 1, 2017 5:00 AM
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