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How Cloud Phone Systems Provide Time-Saving Solutions for IT Managers - Mitel - ContactCenterWorld.com Blog

How Cloud Phone Systems Provide Time-Saving Solutions for IT Managers

With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, spread-too-thin IT managers of the world, even one extra hour of time won’t help much.

Time – or more precisely, the lack of it – is the biggest daily headache for most IT managers. Often working with limited resources and a small team, they still have to shoulder an immense set of responsibilities. In addition to new growth initiatives, there are multiple systems to maintain and often multiple locations to support.

If you’re an overworked and understaffed IT manager, wouldn’t it be nice to stop worrying about at least one of these systems? If you’re thinking “yes,” then consider moving your business phone system to the cloud.

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Many small- to mid-sized business don’t have the luxury of keeping a telecommunications expert on staff. By deploying a cloud phone system, you can transfer many of the responsibilities for support and maintenance to the vendor who can serve as that telecom expert for you. At the same time, you can standardize communications across your entire organization and simplify telecom management.

Moving to a cloud phone system can go a long way toward alleviating your workload and give you more time to focus on higher level business initiatives. Here’s how:

Reduce the Need to Manage Multiple Vendors

Managing multiple vendors can not only impact your daily productivity, but do some serious damage to your company’s bottom line as well. Outdated systems that are patch-worked together typically cannot deliver a consistent user experience with the same features and functionality, regardless of location or device. Trouble-shooting problems is more time-consuming and, because the systems may not be integrated, you’re not getting a consolidated view of your operations.

Lower the Total Cost of Operations

Managing to budget is a core responsibility and a cloud phone system can help you consistently meet your targets. By working with just one vendor instead of many, you’ll lower the total cost of operations by reducing the complexity of day-to-day management and time spent trouble-shooting.

Future-Proof the Business with the Latest Technology

One challenge with traditional phone systems is that the technology ages quickly. With a cloud system, you can always take advantage of the latest features and applications. Plus, there are increased opportunities for customization and integration with other business applications. And lastly, employees can leverage new capabilities as they need them, without ever involving your IT team. It’s a great way to future-proof your business.

Save Time...and Headaches

By reducing complexity, a cloud phone system will save you time and allow you to focus of mission-critical tasks that drive productivity. With easier implementations and uniform deployments, your IT team can spend less time training users and more time working on high-value projects that move your business forward. You might still have headaches, but they won’t be caused by your phone system.

Looking to move away from your on-premises phone system? Learn more about ShoreTel’s cloud phone system solutions here.

Source: http://shoretel.com/blog/how-cloud-phone-systems-provide-time-saving-solutions-it-managers

Publish Date: November 9, 2016 5:00 AM


2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 



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