Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Summit App Challenge Demonstrates Ease of Building Voice & SMS Apps - Mitel - ContactCenterWorld.com Blog

Summit App Challenge Demonstrates Ease of Building Voice & SMS Apps

ShoreTel recently hosted a Summit App Challenge for our employees to gain hands-on experience building voice and SMS applications on our Summit CPaaS solution. Participants had one week to build an app and team members from every department and skill level got involved – including both experienced developers and employees who had never coded before. Several members of our executive team even rolled up their sleeves to submit apps! It was fun to see the ideas employees came up with and the creativity and problem solving used throughout all of the submissions.

The Summit team broke the winners into six different categories: Best Idea, Best Code Structure, Most Enterprise-Ready, Best Integrated Solution, Most Creative and First In. Here are the results:

Best App Idea: 

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Our favorite app idea came from Fontana Fluke, who is a Desktop System Specialist located in ShoreTel’s Rochester, NY office. He created a fitness challenge app that delivers app users a daily challenge and allows users to pledge how much they are going to do. At the end of each week, the app determines a winner and emails them a congratulatory email. Fitness can be challenging with our busy work days so having a daily reminder and weekly encouragement would certainly get us motivated!

Best Code Structure: 

Food and clean code are two of our favorite things. Ken Hertzog, a Tech Lead Software Engineer, won our hearts with his application’s pristine code structure and ability to solve a real need for our Rochester office. His Rochester food truck hotline app allows users to call into the app when trying to decide what to have for lunch and determine which food trucks are nearby. The application detects food truck locations by connecting to the Twitter API and reading through tweets from the trucks.

Most Enterprise-Ready: 

UX designer, Demetrios Costoyiannis, created an enterprise-ready app that integrates Microsoft Outlook with the Microsoft Graph REST API to read the Outlook calendar of a specified user and speak the title and time of the events occurring in the next seven days. The app also has limited ability to create events. With a little more time, we think this could be a solution enterprises would love - especially with the rising popularity of solutions such as Amazon Echo and Google Home.

Best Integrated Solution: 

Speaking of Amazon Echo, best integrated solution went to an Alexa integration app that came from Greg Rowe, Sr. Tech Lead Software Engineer. This "app" is an Alexa skill that uses Summit to send text messages. You can say things like, "Alexa, ask Summit to text Greg that I'm running late." This application not only shows the flexibility of Summit, but also demonstrates how you can extend an existing solution with a Summit application.

Most Creative: 

Creativity is key when the possibilities are almost endless. Dale Tanghe, QA Engineer, caught our attention with his shossages app. What is a shossages app, you ask? Dale combined ShoreTel plus messages to create his app that allows you to call in, record a “shossage” and send it to one of your contacts. Your contact will be able to listen to the shossage and respond with their own shossage if they so choose.

First In: 

Being first in and funny is no simple task. Kevin Conroy, Engineer, managed to do both with his Chuck Norris app. Kevin was able to complete his app in mere hours while making us laugh with daily Chuck Norris jokes.www.s

Being our first Summit App Challenge, the Summit Team was thrilled with the results and level of participation. Not only did we have a good time, but we were also able to illustrate a variety of use cases for Summit that demonstrate the flexibility Summit can deliver and show how easy it is to develop apps no matter your skill level.

For more information on how you can build custom voice and SMS app, visit summit.shoretel.com.

Source: http://shoretel.com/blog/summit-app-challenge-demonstrates-ease-building-voice-sms-apps

Publish Date: June 27, 2017 5:00 AM


2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



View more from Mitel

Recent Blog Posts:
What’s Next in Call Recording?September 5, 2017 5:00 AM
6 Easy Steps for Moving Your Phone System to the CloudAugust 24, 2017 5:00 AM
How a Good Phone System Can Increase Business AgilityAugust 17, 2017 5:00 AM
Does Your Phone System Help or Hinder Employee Productivity?August 3, 2017 5:00 AM
The Cost of a Misspelled NameJuly 12, 2017 5:00 AM
Summit App Challenge Demonstrates Ease of Building Voice & SMS AppsJune 27, 2017 5:00 AM
How to Run Effective Virtual MeetingsJune 15, 2017 5:00 AM
G’Day ShoreTel Connect CLOUDJune 14, 2017 5:00 AM
ShoreTel’s Heather Tenuto Honored with CRN Women of the Channel AwardJune 1, 2017 5:00 AM
Maximizing Your Contact Center: 5 Questions to AskMay 18, 2017 5:00 AM

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 5160 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =