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How the Cloud Helps Contact Centers with Disaster Management - Verint Monet - ContactCenterWorld.com Blog

How the Cloud Helps Contact Centers with Disaster Management

Wildfires have dominated the headlines here in Southern California over the past few weeks. Many homes and businesses have been claimed by their destruction. 

These disasters are a reminder of how unpredictable life can be, and how companies need to be prepared for the worst at all times. 

Businesses that run on information, such as contact centers, may face severe consequences if that data is lost or compromised. Whether it’s a hurricane or an earthquake, a fire or anything that cripples your infrastructure, every precaution must be taken to ensure the security of data and a seamless business continuity. 

The best way to achieve this is by moving your contact center to the cloud.

In addition to the many other benefits of the cloud, from flexibility and scalability to easier implementation, automatic upgrades and lower costs, the cloud also offers the best protection against natural and man-made disasters. 

Even if the entire building that houses your contact center is destroyed, your data will be saved. That’s because it had already been uploaded to a one or more data centers located miles away from where the destruction is happening. These centers also employ multiple security perimeters, including electronic surveillance, 24/7 security staff and multi-factor access to keep physical intruders away. 

Is it time you experienced the peace of mind that comes from knowing your customers’ information will always be safe and secure, regardless of the weather outside? 

Discover more of the differences between hosted, on-premise and cloud solutions in our free whitepaper.

There are also significant cost and convenience benefits to implementing a workforce management solution in the cloud. Get the details here 

Source: http://www.monetsoftware.com/blog/Workforce-Management/post/how-the-cloud-helps-contact-centers-with-disaster-management

Publish Date: December 28, 2017 5:00 AM


2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 



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