Monet WFO Live Receives Communication Award - Monet Software - ContactCenterWorld.com Blog
Just a few months after receiving an award as one of the industry’s most innovative call center solutions, we’re pleased to announce that Monet WFO Live has been named a Communications Solutions Product of the Year by TMC, the publisher of Cloud Computing magazine.
“Congratulations to Monet Software for being honored with this award,” said Rich Tehrani, CEO, TMC. “Monet WFO Live is truly an innovative product and is amongst the best solutions brought to market that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from Monet in 2018 and beyond.”
Those who have tried Monet WFO Live already know how it earned this reputation for excellence. It delivers a unified workforce optimization suite that transforms call center management from a reactive to a pro-active approach. Customers can create accurate forecasts, efficient schedules, record and monitor calls for quality, training and compliance purpose, and track cross-functional performance metrics, all with one integrated cloud-based platform.
It’s not surprising that a company that focuses on cloud computing would recognize the benefits of WFO Live. As with all of our cloud solutions WFO Live is more flexible and more scalable, there are no large upfront costs, customers pay only for what they need, and software upgrades are installed automatically as soon as they come available.
Cloud solutions are also more reliable than hardware-based technology because of their built-in fail-safes and redundancies. When all of your equipment is in one place and something goes wrong, you are out of luck. With the decentralized nature of the cloud, even a power outage won’t shut you down.
Publish Date: October 4, 2017 5:00 AM
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