October, November and December will be here sooner than you think. For many people, that means festive holidays and cooler weather and the start of football season. But for healthcare contact centers, the last three months of the year can be summed up in two words:
Open Enrollment.
This is the time every year when thousands of people begin exploring their health insurance options. And since the passage of the Affordable Care Act, such activity has increased significantly. Just the thought of it can make the most experienced contact center agent break out in a cold sweat.
Are you ready for the open enrollment crunch?
You will be – if you have a workforce optimization solution.
With WFO, contact centers can more accurately forecast and plan personnel needs by running “What If” scenarios and analyzing the results. Once the level of increased demand has been determined, scheduling becomes more efficient and flexible, ensuring better utilization of limited resources and improved cost management.
Of course, public sector and government healthcare agencies are often further challenged with resource constraints. Thus a flexible cloud model becomes more desirable, as it allows healthcare organizations to effectively manage costs as workforce demand fluctuates. Plus, with the cloud delivery model there is:
Find out more about Monet’s Next Generation Workforce Optimization solution here
Publish Date: August 14, 2018 |
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Five Musts for Your Workforce Optimization Solution | August 29, 2018 |
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Healthcare Contact Centers: The Open Enrollment Crunch | August 14, 2018 |
5 Tips to Optimize Contact Center Scheduling | August 13, 2018 |
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