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The Competitive Edge Delivered by Speech Analytics - Verint Monet - ContactCenterWorld.com Blog

The Competitive Edge Delivered by Speech Analytics

Whatever business you are in, whatever product or service you are selling, however many other companies are competing against you for the same customers, there’s one thing you can do right now to gain a competitive edge in your industry: add speech analytics to your contact center.

Why? Because surveys show that just one out of five contact centers have already done so. And those numbers haven’t moved much over the last two years.

“Then maybe it’s not worth it!” you might say. But if you talk to a contact center manager that has made the switch, he or she will probably make a better case for it than we could.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

You’ll hear about agents who are better able to meet the needs of their customers, which helps them to remain customers instead of exploring the competition.

You’ll hear about better training sessions that result from analytics data identifying operational and performance issues.

You’ll hear how agents are better able to recognize upsell and cross-sell opportunities, so sales go up.

You’ll learn how caller patterns that would take weeks to detect can now be found in minutes, because of the business intelligence analytics delivered.

Speech analytics can also reduce agent attrition, and help with compliance with government and industry regulations regarding the handling of credit card information and other sensitive data.

At a time when customers have become more demanding given the technology options available, contact centers need every tool they can find to meet these demands, and even to anticipate them when possible. That is another advantage analytics provides.

The Monet Software version of speech analytics is part of our award-winning WFO product. It delivers detailed, data-driven insight into daily call center operations and customer behavior, but without the significant investment that such benefits used to require.

You can find more information here, or schedule a live demo to see Monet Analytics in action.

Source: http://www.monetsoftware.com/blog/Analytics/post/the-competitive-edge-delivered-by-speech-analytics

Publish Date: October 1, 2018


2022 Buyers Guide Payment Services

 
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Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 



View more from Verint Monet

Recent Blog Posts:
Helping Agents Buy Into Workforce OptimizationOctober 1, 2018
The Competitive Edge Delivered by Speech AnalyticsOctober 1, 2018
Cut Every Customer Call By One MinuteOctober 1, 2018
Remote Agents: Making That System Work With Workforce ManagementOctober 1, 2018
Comfort Pets at Contact Centers? Why Not?October 1, 2018
Five Musts for Your Workforce Optimization SolutionAugust 29, 2018
The “Now You Knows” of Speech AnalyticsAugust 29, 2018
Can Contact Center Agents Replace In-Store Employees?August 29, 2018
Healthcare Contact Centers: The Open Enrollment CrunchAugust 14, 2018
5 Tips to Optimize Contact Center SchedulingAugust 13, 2018

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