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Comfort Pets at Contact Centers? Why Not? - Verint Monet - ContactCenterWorld.com Blog

Comfort Pets at Contact Centers? Why Not?

The use of comfort pets in the workplace is becoming mainstream.

Once reserved only for special use in the wake of extraordinary circumstances, such as office shootings and natural disasters, more companies are now finding that animals can also have a positive impact in places where employees regularly face stressful situations on a regular basis.

A contact center would certainly qualify.

Studies have shown that people's stress levels markedly decrease when they are allowed to bring their pets to work. Just a few minutes petting a dog can make the memory of the last angry caller fade more quickly.

But as with everything else these days, initiating this policy is easier said than done. You can’t have dogs barking while agents in the next cubicle are on a call. You need to be mindful of fellow agents that may be allergic to dog or cat hair. If the contact center floor is always buzzing with activity and people running around, it might make the pet so nervous that it will need it’s own comfort animal to calm down. And no one likes to step in puddles that were not caused by spilled water.

If a pet-friendly policy would work at your contact center, give it a try. Your agents will love it, it will make their shifts go by faster, and they are more likely to stay in a job that allows them to take their furry friend to work.

A second option would be to work with an organization that provides dogs and cats that are trained at being comfort animals. They are calming, affectionate and more relaxed around strangers and in strange surroundings.

Try it once and see how it works. If the day goes well, and agent productivity remains consistent or improves, introduce the concept on a regular weekly or bi-weekly basis. Don’t be surprised if you start looking forward to those days as much as your agents.

Is your contact center pet-friendly? If so, how is it working? Tell us on our Facebook page

Source: http://www.monetsoftware.com/blog/Performance-Management/post/comfort-pets-at-contact-centers-why-not

Publish Date: October 1, 2018 5:00 AM


2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 



View more from Verint Monet

Recent Blog Posts:
Helping Agents Buy Into Workforce OptimizationOctober 1, 2018 5:00 AM
The Competitive Edge Delivered by Speech AnalyticsOctober 1, 2018 5:00 AM
Cut Every Customer Call By One MinuteOctober 1, 2018 5:00 AM
Remote Agents: Making That System Work With Workforce ManagementOctober 1, 2018 5:00 AM
Comfort Pets at Contact Centers? Why Not?October 1, 2018 5:00 AM
Five Musts for Your Workforce Optimization SolutionAugust 29, 2018 5:00 AM
The “Now You Knows” of Speech AnalyticsAugust 29, 2018 5:00 AM
Can Contact Center Agents Replace In-Store Employees?August 29, 2018 5:00 AM
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