If you work with people you like, going to work every day is a little easier. And if you work for a company that seems to not only care about its employees but about the community as well, it can make you feel a little better about your job.
One way to achieve both of these goals at your contact center is by supporting volunteer projects.
Encouraging agents and other employees to participate in community projects is not just good for morale – it’s the right thing to do. It allows agents to help organizations that are important to them and it can generate some positive media coverage for your company as well.
There are two ways to go about this: one is to give each agent a few days of paid leave every year to pursue projects that will have a positive effect on morale and on the community.
The advantage to this is that every agent will be able to make a difference for a cause they already care about. You should also encourage networking, as its possible agents will discover common causes, such as animal rescue, or cancer research, and work together for their benefit.
Another option is to have all of your agents, or all of the agents from a certain shift, choose a common cause that they can all help together. Perhaps that would mean giving up a few hours on a weekend to build homes for Habitat for Humanity, or organizing a fundraiser for a local nonprofit organization.
These are all good things to do in and of themselves. But you may be surprised at how much they will also help you achieve the quality and service goals you’ve set for your contact center.
According to a Deloitte Volunteer IMPACT survey, 61% of millennials said a volunteer program would be a factor “when choosing between two potential jobs with the same location, responsibilities, pay and benefits.”
Once on the job, employees also feel better about their corporations — and themselves — when they’re presented with the opportunity to volunteer. Deloitte found that over 50% of millennial employees that volunteer are very loyal toward their company, proud to work there, satisfied with their employer, and likely to recommend their company to a friend. their work culture as “very positive,” as compared to those who don’t volunteer.
Do you have any recommendations for nonprofit or other organizations that need volunteer help? Share them on our Facebook page
Publish Date: June 11, 2018 5:00 AM
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
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VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
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SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.
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