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Adding Value with Hosted PBX - Net2Phone - ContactCenterWorld.com Blog

Adding Value with Hosted PBX

There is no doubt that there are significant benefits to be had from migrating a telephone system over to a cloud-based solution – let this be clear to begin with. And indeed, one of the most-cited and glaring of these benefits is the savings that can be made in telephony costs.

However, what is not always made clear are the reasons why a hosted PBX solution will save the enterprise money. Empowering users with a clearer understanding of the technology behind hosted PBX is key in this regard, for it will allow us to better appreciate the true market value that cloud-based telephony solutions bring to the SME.

5 Facets Of Hosted PBX That Add Value For The SME

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  1. The Service Is Managed Off-Site

Setting up and managing an IP telephony system, keeping it up-to-date and adding new features and capabilities as they become available is a time-consuming and skill-reliant task to maintain in-house. But, by paying a third party to host your network, a business will free-up in-house resources to concentrate their efforts on more critical operations.

A hosted PBX will be completely managed by the service provider, including the maintenance of the system, and the implementation of security and updates as and when they become available. This means that you will be able to reduce reliance and ongoing investments on in-house skilled resources to keep your telephone system operational.

  1. VoIP Technology Is Still Evolving

Legacy telephone PBX systems are all well and good – but the industry is in complete agreement that the future is VoIP. This means that a legacy phone system will never evolve and improve beyond its current state. Conversely, VoIP technology is constantly being improved upon, and indeed has infinite potential that users will continually benefit from as advancements become available in the future.

  1. Converged Data Network

One of the biggest drains on businesses still using a legacy system is the fact that two separate networks are required – one for voice and one for data. However, with a hosted service, a single network will support full IP telephony, web hosting, emails, office desktops, IT security and multimedia, creating a solution that is far easier to manage and less expensive.

  1. Round-the-clock Support

Most SMEs simply do not have the resources and in-house IT expertise to ensure security, reliability and round-the-clock availability for a state-of-the art modern IP telephone system. However, by opting for a hosted PBX service – and thereby outsourcing the management and maintenance of the technology and infrastructure that keeps the system running – SMEs will gain access to the high-quality skills that are offered by the host provider, which will keep the phones ringing 24 hours a day, 365 days a year.

  1. Speed, Efficiency and Reliability

VoIP is packet-switched, as it has to be. For VoIP to be transmitted over the data network it needs to first be digitized and transferred as packets. This results in great value-added advantages for the SME – packets are designed to travel across the most efficient route to complete the connection, which means that users always benefit from high speeds and low costs.

Source: https://www.net2phone.com/blog-posts/hosted-pbx-blog-posts/adding-value-with-hosted-pbx/

Publish Date: May 8, 2017 5:00 AM


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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 



View more from Net2Phone

Recent Blog Posts:
As Your Business Evolves, So Should Your PhonesJanuary 15, 2019 5:00 AM
Adding Value with Hosted PBXMay 8, 2017 5:00 AM
Why Hosted PBX Is The Best Solution For Remote TeamsMay 2, 2017 5:00 AM
10 Tips For Selling Hosted PBX To New CustomersApril 6, 2017 5:00 AM
Hosted PBX – The Secret To Success For VARsApril 3, 2017 5:00 AM
What To Look For When Selecting A Business VoIP ProviderMarch 15, 2017 5:00 AM
VoIP Features are Ready for Large Enterprises – But Is Your Infrastructure Prepared?March 6, 2017 5:00 AM
Giving Your Business that Professional Edge With Hosted PBXMarch 2, 2017 5:00 AM
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Take a minute to hear from the President of net2phoneFebruary 20, 2017 5:00 AM

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