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Why Hosted PBX Is The Best Solution For Remote Teams - Net2Phone - ContactCenterWorld.com Blog

Why Hosted PBX Is The Best Solution For Remote Teams

A lot has changed in the workforce over the past 10 or 20 years. Whereas once upon a time the idea of the ‘remote’ or ‘home’ worker was a very rare occurrence, regarded, indeed, with suspicion by the regular office-locked 9-5ers, in recent times there has been a tremendous rise in the number of people who work from home.

The catalyst, of course, has been the surging rise of the internet, bolstered even more now with the advent of the cloud and – no less significant – the smartphone.

But it’s taken a long time for the technology to reach the point where we are now – that is, according to a recent study by YouGov Omnibus, where 54% of office workers are working remotely, either full or part-time. Indeed, in years gone by, employees who wanted to take advantage of flexible working were forced to either set up a virtual private network (VPN), rely on consumer-grade, poor quality Voice over Internet Protocol (VoIP), or go the whole hog and have a completely separate telephone line installed in their home just for work.

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But modern communications technology has torn down all of these barriers. Indeed, the only real stumbling block now that might stop an employee working remotely revolves around the trust between the business and its workforce.

Remote Workers Are More Productive

Some companies simply don’t allow their employees to work from home, even though the capability is there. The reason for this stance is simple – when you allow employees to work remotely, there will always be the productivity question mark looming over everything that they do. However, to be frank, this type of attitude in 2017 suggests an unhealthy company culture more than anything else.

Research from both sides of the pond has in fact found that remote workers are actually more productive than those who come into the office every single day of the week.

Firstly, scholars at Stanford University in the US ran an experiment – the 2014 Ctrip Study – the findings of which revealing that people who work full time from home are 13% more efficient. As the Money & Career CheatSheet reports:

“Professor Nicholas Bloom, one of the study’s authors, claims the work-from-home experiment, which lasted nine months, saved the company $1,900 per employee. This factors in savings on office space, higher performance, and fewer people quitting.”

Remote Workers Are Happier

If we hark back to the YouGov poll for a moment, we can also see that remote workers are also happier workers – and indeed, it’s not too much of an assumption to make a direct correlation between contentment and productivity.

Of the 54% of the office workers that were able to work from home, 30% felt that their productivity increased when they did so.

But in terms of attitudes, an overwhelming 70% said that “it is important for businesses to allow their employees to work remotely.”

Even so, 23% of the employees interviewed said that their employers allow them to work from home simply because the business “didn’t like it” – which once more reeks of a bad company culture more than anything else.

Why Hosted PBX Is The Best Solution For Remote Teams

Anyone who’s worked in an office will know that it can in fact be a rather distracting place to try and get all your work done. And with this in mind – and in light of the research provided – it certainly makes sound business sense to employ a strategy where employees have the option of working remotely. This doesn’t have to be every single day – and in fact it makes better sense to have all employees come into the office at least once or twice a week, as this gives them the opportunity to catch up on anything that they might have missed while working at home.

But in order for any amount of remote working to be a success, then it’s essential that you have the technology at your disposal that can enable it to happen reliably and simply.

For businesses that want to facilitate remote working and reap all the benefits of a happier and more productive workforce, there is a choice to make. You may already have the tools that will enable remote working, but it may be the case that you will have to invest in some new technology – and one of the best and most cost-effective solutions lies in hosted PBX.

Hosted PBX offers all the functionality that is found in traditional, wired telephony systems, but with many additional benefits and a cost-saving price plan.

The Benefits Of Hosted PBX For The Remote Worker

Reduced Costs To The Business

As with all aspects of hosted PBX, money is saved right from the word go in terms of installation and maintenance. Indeed, there is no installation or maintenance costs with hosted PBX no matter if the worker is at home or in the office – all of this is absorbed into the monthly fee that you pay to your provider. There is also no hiked charges for long-distance calls, nor any for separate landlines, and at the end of the month you will receive one single invoice for your entire workforce, including remote workers, which in turn means that the need for the accounting team to catalogue and approve an endless list of phone bills is also negated.

Ultimate Mobility And Flexibility

No matter if your employees are working from home or are in the office, they will all have the exact same access to all features and capabilities of the business phone system. This is because the PBX resides in the cloud, rather than being tied down to the office building, which means that it is accessible from anywhere, regardless of your employees’ physical locations.

For employees using their mobiles, they will have downloaded an app, which will allow them to remain constantly connected to the central corporate phone system. In effect, this means that any worker can use any device, be it desk phone, smartphone, tablet, or even their personal computer with softphone application.

Call Forwarding

What is essentially a very simple feature comes into its own with a hosted PBX solution for the remote worker. Your employee will be given one number which their clients will be able to reach them on. When the client dials, the call is forwarded to whatever device the employee happens to be using at the time, meaning that calls are never missed, and the client doesn’t have the hassle of having to remember or re-dial different numbers.

Simple Deployment

With hosted PBX, there is also no long term commitment to the amount of lines on the system. This means that adding and removing users as needed becomes a very simple task, and your business is ultimately and indefinitely scalable.

Flexible Staffing

Another great bonus of hosted PBX is that you can be entirely flexible with the amount of staff your business has. For instance, if your business experiences seasonal spikes, then you may need to set up remote locations or add telecommuters for support during these times. Indeed, you will be able to advertise seasonal placements for people who want to do some extra work at home, meaning that you can essentially cast the net as far and wide as you like.

Source: https://www.net2phone.com/blog-posts/why-hosted-pbx-is-the-best-solution-for-remote-teams/

Publish Date: May 2, 2017 5:00 AM


2020 Buyers Guide Headsets

 
1.) 
Premium Listing
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide
PH: 800-826-4656


2.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
PH: 644 9201929

3.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
PH: 800-399-3224

4.) 
CTCOMM

Plantronics
Jabra
Sennheiser

5.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
PH: +44 (0)1258 820100

7.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.
PH: +35924110203

8.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
PH: 0086-592-7177232
 



View more from Net2Phone

Recent Blog Posts:
As Your Business Evolves, So Should Your PhonesJanuary 15, 2019 5:00 AM
Adding Value with Hosted PBXMay 8, 2017 5:00 AM
Why Hosted PBX Is The Best Solution For Remote TeamsMay 2, 2017 5:00 AM
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