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4 Common Myths about VoIP Debunked - Net2Phone - ContactCenterWorld.com Blog

4 Common Myths about VoIP Debunked

Though Voice over Internet Protocol or VoIP is rapidly gaining in popularity and acceptance, there’s still some hesitation on the part of business users to adopt the new systems. Much of this stems from misconceptions about the technology and its performance.

In its early days, VoIP did have teething problems and performance issues. But the truth of VoIP today is in stark contrast to some of those commonly held myths, like…

1. The Sound Quality Is Inherently Poor

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As VoIP depends on internet technology to convert voice signals into digital data, there was some truth to this in the early days of sporadic, low-speed connectivity. Complaints included dropped calls and intermittent or muddy sounding voices.

VoIP sound quality is dependent on the available bandwidth, and today’s broadband networks offer business-class service which is optimized for voice transmission, and actually gives voice signals priority over other forms of data. The result is that VoIP sound is typically equal to landline quality or better, and superior to cell phone quality in most cases.

2. VoIP Won’t Save You That Much Money

Unlimited local and long-distance calls and international calls at fixed rates lower than landlines or mobile services are part of the typical VoIP package. Especially with a hosted PBX solution, set up and management costs are minimal – much less than for traditional phone hardware. It’s possible for enterprise phone costs to be reduced by 70% or more, if a switch is made to VoIP.

3. It’s Difficult To Install And Maintain

With a hosted VoIP system, users don’t need to install anything complex themselves. The service provider sets up and configures your managed router, verifies the state of your internet connections, and gives guidance and technical assistance in setting up all your VoIP connected phones. Many devices come pre-configured out of the box – all you have to do is plug them in.

The major infrastructure for a hosted system is remotely managed by your service provider. Adjustments to your plan (adding or removing lines, etc.) can be made via web-based management software that’s easy to use.
4. VoIP Is Unreliable And Unsafe

A VoIP service is only as “unreliable” as the internet connection that backs it up. Calls can of course be affected by internet service interruptions, network latency, or power outages – but making provisions for sufficient bandwidth (whether as a network host or service provider) can guard against many of these concerns.

Service providers have measures in place like automatic failover or re-routing of calls to mobile phones, for ensuring business continuity during blackouts, natural disasters, or other emergencies. And VoIP systems are actually less susceptible to eavesdropping and security leaks than landlines – though users should ensure that their own network security is in place with measures like encryption and properly configured firewalls.

Source: https://www.net2phone.com/blog-posts/4-common-myths-about-voip-debunked/

Publish Date: January 19, 2017


2020 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

8.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



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