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Giving Your Business that Professional Edge With Hosted PBX - Net2Phone - Blog

Giving Your Business that Professional Edge With Hosted PBX

Gaining a competitive advantage is what the business world is all about. No matter how small your enterprise, there will be other in your field, and your space, directly competing with you for business.

This is 2017. And, as such, the first port of call for most prospective new customers will be your website, or possibly one of your social media outlets. Either way, these days it’s the norm for people to validate a company by checking out its online standing.

And, what is more, the way people are accessing the internet has also undergone a seriously revolutionary change over the past 5 years or so. Whereas in the past, the most common means for accessing the internet was via a desktop or laptop computer, last year Google confirmed that more internet searches now take place on a mobile or tablet device than they do on traditional PC computers.

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Indeed, the whole world has moved online, and the online world has unequivocally gone mobile. And this is a great thing for business, as you will already know. When people are visiting your site on their mobile devices, you will of course be presenting them with the convenient option of a clickable phone number, which will instantly make your business phone(s) start ringing.

But what happens then? If you’re a small business that’s constantly working out in the field, it may not be at all appropriate if your mobile phone starts ringing whilst you’re in the midst of a job or dealing with another customer. Indeed, it may be the case that you use the same phone to take both your personal and business calls.

Whilst this may have seemed like the most convenient solution when you first started up, you will probably have come to the realization that you’re missing a lot of calls and potential business whilst you’re either unable to reach your phone, or perhaps engaged in a call already with your better half.

Of course, most larger businesses won’t ever be faced with this problem, as there will be a dedicated team to handle all client calls and organize the field workers’ schedules accordingly. However, when you’re trying to run the whole show on your own, you’re going to need some help to always stay professional, and not let all those potential customers give up on you over one of your competitors. And the answer lies in a hosted PBX solution.

Giving Your Business that Professional Edge With Hosted PBX

By signing up to a hosted PBX service, you will be accessing a sophisticated phone system that will provide a huge boost to your professionalism, which is particularly useful for a 1-2 person business. Hosted PBX requires no additional hardware or special expert set-up – everything is managed in the cloud by your provider and can be used directly in conjunction with your existing mobile device.

With hosted PBX, you will be able to route several numbers to one phone and access a wide range of professional features and business capabilities that your business need to stay competitive in today’s market.

But, beyond convenience, there are plenty more attributes to a hosted PBX service that will give your small business a professional edge. Here, we list our top 5.

1. Make Your Business Appear Bigger Than It Is

Giving your business the appearance of being a large operation instantly adds credibility, and you can do this quite simply with an auto-attendant feature as part of your hosted PBX solution. An auto-attendant literally works as a virtual receptionist, which can answer and handle calls 24/7, making you always reachable and always open to take enquiries about new business.

2. Creative a Positive Hold Experience For The Customer

No one likes being put on hold, but, when you’re a small business, this is inevitable from time to time. But, you can make the experience a positive one with hosted PBX with professional hold music and ring-back tones that you personally choose to reflect the image of your brand.

3. Call Forwarding

When someone calls your business number, with hosted PBX you can choose which phones ring, be it your mobile, your home phone or the phone in your office. With features like find me/follow me call routing, your phones can be configured to create a list of phones that will ring before the caller gets pushed to voicemail. So, for example, you might have your office phone ring twice, but on the third ring your mobile starts to ring, and then on the fifth your home phone.

4. Call Transfer

With Hosted PBX you can also directly transfer any call that you receive to any other phone number, without having to give this second number away to the caller. For instance, many one person businesses will often have a partner that helps with accounts or billing. If you receive a phone call from a client who wants to discuss these issues, you will be able to simply transfer the call over to your partner’s mobile instantly, without having to ask the customer to hang up and redial a different number.

5. Virtual Switchboard

Even if you’re running your business from your bedroom – or there are 3 of you all running the business from 3 separate bedrooms in 3 separate locations – giving out home numbers is not something that you will be wanting to do. Nor will it be convenient to stick a redirect on your home phone to your mobile whilst you nip across the way to get yourself a sandwich at lunch time. And with hosted PBX you won’t have to. Instead, you get a virtual switchboard that you control, routing calls through to your mobile or the internet phone in your home office. You’ll have full control and you can add extensions as your company grows. No PSTN (public switched telephone network) or ISDN (integrated services digital network) lines, and all the calls within your company are completely free, so you can call your colleagues for nothing – just as if you were in the same office.


Publish Date: March 2, 2017 5:00 AM

2021 Buyers Guide Inbound Call Handling Services


2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.

Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.

Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli...
(read more)


Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.


Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)

Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections

MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring


VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.

View more from Net2Phone

Recent Blog Posts:
As Your Business Evolves, So Should Your PhonesJanuary 15, 2019 5:00 AM
Adding Value with Hosted PBXMay 8, 2017 5:00 AM
Why Hosted PBX Is The Best Solution For Remote TeamsMay 2, 2017 5:00 AM
10 Tips For Selling Hosted PBX To New CustomersApril 6, 2017 5:00 AM
Hosted PBX – The Secret To Success For VARsApril 3, 2017 5:00 AM
What To Look For When Selecting A Business VoIP ProviderMarch 15, 2017 5:00 AM
VoIP Features are Ready for Large Enterprises – But Is Your Infrastructure Prepared?March 6, 2017 5:00 AM
Giving Your Business that Professional Edge With Hosted PBXMarch 2, 2017 5:00 AM
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