As a Microsoft user, your office tools and your contact centre channels need to work together. We can now confirm Liberty ContactCentre's collaboration with Skype™ for Business. Streamline contact and gain greater call control with our unique media handling within Skype™ for Business.
Drive competitive advantage
Improve agent experience. Give agents the relevant customer information and support on the call, using office tools they are familiar with. Help agents identify why a customer is calling, without having to ask.
Improve customer experience. Ensure each interaction is seamless, no matter what the channel of contact.
To find out more visit our Liberty ContactCentre and Skype™ for Business page.
Publish Date: May 2, 2017 5:00 AM
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
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