
As a Microsoft user, your office tools and your contact centre channels need to work together. We can now confirm Liberty ContactCentre's collaboration with Skype™ for Business. Streamline contact and gain greater call control with our unique media handling within Skype™ for Business.
Drive competitive advantage
Improve agent experience. Give agents the relevant customer information and support on the call, using office tools they are familiar with. Help agents identify why a customer is calling, without having to ask.
Improve customer experience. Ensure each interaction is seamless, no matter what the channel of contact.
To find out more visit our Liberty ContactCentre and Skype™ for Business page.
Source: http://www.netcall.com/blog/liberty-contact-centre-is-certified-for-skype-for-business-server-2015
Publish Date: May 2, 2017 5:00 AM |
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