Liberty Contact Centre is certified for Skype for Business Server 2015 - Netcall - ContactCenterWorld.com Blog
As a Microsoft user, your office tools and your contact centre channels need to work together. We can now confirm Liberty ContactCentre's collaboration with Skype™ for Business. Streamline contact and gain greater call control with our unique media handling within Skype™ for Business.
Drive competitive advantage
Improve agent experience. Give agents the relevant customer information and support on the call, using office tools they are familiar with. Help agents identify why a customer is calling, without having to ask.
Improve customer experience. Ensure each interaction is seamless, no matter what the channel of contact.
Highlights of Liberty working with Skype for Business
- Allow agents to access your corporate directory in one click
- Route calls quickly and easily to available agents
- Mobile home working from anywhere, anytime
- Enable staff to work together using any device
- Support agents in real-time with instant messaging (IM)
- Enable agents to open an IM session to anyone in Skype for Business
- Scalability and functionality as and when you need.
To find out more visit our Liberty ContactCentre and Skype™ for Business page.
Publish Date: May 2, 2017 5:00 AM
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