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Liberty Contact Centre is certified for Skype for Business Server 2015 - Netcall - ContactCenterWorld.com Blog

Liberty Contact Centre is certified for Skype for Business Server 2015

As a Microsoft user, your office tools and your contact centre channels need to work together. We can now confirm Liberty ContactCentre's collaboration with Skype™ for Business. Streamline contact and gain greater call control with our unique media handling within Skype™ for Business.

Drive competitive advantage

Improve agent experience. Give agents the relevant customer information and support on the call, using office tools they are familiar with. Help agents identify why a customer is calling, without having to ask.

Improve customer experience. Ensure each interaction is seamless, no matter what the channel of contact.

Highlights of Liberty working with Skype for Business

  • Allow agents to access your corporate directory in one click 
  • Route calls quickly and easily to available agents 
  • Mobile home working from anywhere, anytime 
  • Enable staff to work together using any device 
  • Support agents in real-time with instant messaging (IM) 
  • Enable agents to open an IM session to anyone in Skype for Business 
  • Scalability and functionality as and when you need.

To find out more visit our Liberty ContactCentre and Skype™ for Business page.

Source: http://www.netcall.com/blog/liberty-contact-centre-is-certified-for-skype-for-business-server-2015

Publish Date: May 2, 2017 5:00 AM

2021 Buyers Guide
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Visual Communications

 
1.) 
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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 


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