It’s just a couple of shorts week until the 19th annual Customer Contact Week (CCW) event, and we couldn’t be more excited. CCW’s inspirational keynotes, in-depth educational opportunities, and community-oriented approach form a memorable experience for all attendees. With more than 2,500 customer care, CX, and contact center leaders under the same roof, there are endless opportunities to learn about developing customer loyalty, building retention, and improving brand strategy.
We’re also thrilled to share that we are co-presenting with Macy’s during an IDG (Interaction Discussion Group). Mattersight along with Macy’s Director of Omnichannel Contact Center Strategy, Adam Schmitt, will lead the discussion titled, “Build the Business Case for AI and Automation” on June 21 starting at 11:00 a.m. PT. The discussion will highlight how AI impacts change in the enterprise, and where to uncover hidden cost savings.
Mattersight’s SVP of Strategic Sales, Frank Suljic, also sits on the CCW Advisory Board and will be onsite with the other board leaders.
If you’re interested in meeting while we’re onsite, swing by our booth – #920!
Publish Date: June 14, 2018
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.
Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.
When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.
With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
|Mattersight To Attend 19th Annual Customer Contact Week||June 14, 2018|
|Personality Matters in Coaching||May 23, 2018|
|3 Steps to Avoid a Bad Conversation||May 14, 2018|
|How To Optimize Hold Time With Tailored News||May 9, 2018|
|Three Things We Learned After Analyzing 12,000+ Callers On Hold||May 3, 2018|
|Mattersight Attends Customer Contact Week 2018; Frank Suljic Joins Advisory Board||January 29, 2018|
|Happy CX Day!||October 3, 2017|
|How to Keep Your Contact Center Nose-Up During a Crisis||April 13, 2017|
|How Successful Brands Are Driving Customer Loyalty Now||November 4, 2016|
|Forget Princesses and Parades: Personality is the Real Magic Behind Disney’s CX||August 26, 2016|