The latest Opus Research census on voice biometrics finds that the industry is expected to have more than 1 billion enrollments by 2020! Leading global organizations are kicking PINs and passwords to the curb at an accelerated pace — enabling customers to use the simple power of their voice for speedy, secure authentication across all channels (IVR, mobile, web) with biometric technologies that elevate the entire customer experience.
Is your organization fully leveraging the value of voice biometrics?
There are five major trends driving the increased adoption of voice biometrics – especially for telecommunications and financial institutions. Voice biometrics has been implemented in many contact centers due to the cost-savings businesses see as a result of shortened time to authenticate callers and increased customer satisfaction and loyalty.
While reducing costs and improving the customer experience are important, organizations also need to manage risk, fraud, security, and privacy in the wake of ever-increasing cyber-attacks and data breaches. All these factors have helped to advance the widespread adoption and state of voice biometrics technology.
Join us November 15 to hear more from Dan Miller of Opus Research and me on “5 Trends Fueling the Adoption of Biometrics Authentication in the Contact Center & Beyond” and learn:
Whether you’ve already adopted some form of biometrics or are still using PINs and passwords, this is a webinar you can’t afford to miss.
Publish Date: November 4, 2016 5:00 AM
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
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