As patients take increasingly active, hands-on roles in their healthcare—truly becoming part of the care team—they need immediate, reliable access to the medical records, test results, and care plans so they can continue to advocate for themselves.
With the Epic MyChart Patient Portal, healthcare organizations enable exactly that: secure, online, on-demand access to their health information. But as we have written over the last several weeks, it isn’t enough to simply turn on the portal and assume patients will have positive, engaging experiences that keep them coming back. From choosing the features that drive adoption to attaining and maintaining organizational buy-in, there can be a lot to manage—including, perhaps especially, the need and ability to resolve your patients’ questions in real-time.
Consider the patient who’s trying to log into their MyChart on Saturday evening and has forgotten their username and/or password and has been waiting for important lab results. Likewise, patients may have trouble navigating the self-service tools for refilling prescriptions or requesting appointments. They need to reach out to someone for support in that moment or chances are good that they’ll leave the site and not return, meaning your organization is less likely to achieve your meaningful use goals.
Thus, the focus of the final chapter in our series, “Making the most of your Epic MyChart Patient Portal,” is to answer this key question: how do you help your patients utilize MyChart whenever, wherever, they need help? The allure of a patient portal is its around-the-clock accessibility, but most IT departments are simply not structured to operate and respond to patients in this way.
The answer lies in a real-time, patient-centric support model. Supporting your patients in this way helps encourage adoption of the key features and builds confidence and trust in a well-defined patient portal and, by extension, your office. When you’re evaluating your options, look for a partner who becomes an extension of your own team and shares your view of patient care. In addition, look for a partner who:
Healthcare is, and always will be, personal. When we have questions about our health, we need answers urgently, and not just during “normal” business hours. Make the most of your Epic MyChart patient portal investment by meeting your patients where they are with timely, effective support as they navigate the valuable tools you’ve given them. At the end of the day, you’ll create happier, healthier patients who are actively engaged in their care.
Learn more about the Nuance Epic MyChart Service Desk, and hear from our customer, Dr. Stephanie Lahr, CMIO from Regional Health, about how the service has improved their patients’ experience using, and adopting the patient portal.
Publish Date: August 21, 2019
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
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