Everyone knows that kid in class that knew everything. Constantly raising their hand when the teacher asked a question, silently insisting, “I know! I know the answer! Call on me!” If you don’t know this kid - maybe you were this kid. Well, here he is again, in your adult life. The smart speaker.
The next thing we’re going to see in smart speakers is proactive engagement in conversations. Alexa, Google Home, and all the variants will have an option for them to be proactive and helpful in conversations. They’ll start listening to what people are talking about and get involved in the conversation when it makes sense. Imagine a typical Saturday morning conversation in the kitchen:
Mom: “What time is your lacrosse practice today, Ted?”
Ted: “Uhhh, I don’t know… It’s going to rain all day so it’ll probably be cancelled.”
Alexa: “Ted’s practice is on Google calendar at 1pm today at East Field. The forecast does show heavy rain and thunderstorm around 12:30pm.”
Mom: “Thanks, Alexa.”
Alexa: “No problem.”
This is an example of a smart speaker being helpful when it jumps into a conversation. Smart speakers will use affirmations like “Thanks, Alexa” to decide whether it’s interrupting too much or if it should offer more info.
Clippy was the user interface agent that came bundled with Microsoft Office starting in 1997. It remains, arguably, the best known and most hated user interface agent in computer history. It would pop up and try to predict what you wanted to do and most of the time miss the mark. When our smart speakers become proactive and start conversations or interject themselves into our conversations they’re going to have to strike a balance - Let’s call it “The Clippy Balance”. Smart Speakers will need to listen for affirmations that they’re being helpful and also listen for the negative feedback from users like “Shut up Alexa!
Publish Date: March 2, 2018 5:00 AM
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|3.)||Orion Learning Services Inc.|
Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?
Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.
If you're looking to find the candidate/individual with the highest potential, call Orion today!
VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.
- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates
Putting the right person in the job role has become the key focus in the drive...
|6.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
|Customer Success: 6 steps to make your customer touchpoints count||September 12, 2019 5:00 AM|
|How Apple Business Chat can help enterprises with their call deflection goals||September 10, 2019 5:00 AM|
|Hear the Call for Help! How Siren Detection Can Make Your Car a Force for Good.||September 9, 2019 5:00 AM|
|Nuance IQ is back for the summer||August 26, 2019 5:00 AM|
|Meet your patients where they are with 24/7/365 answers to their portal questions||August 21, 2019 5:00 AM|
|Contact center transformation pitfalls (and how to avoid them)||August 8, 2019 5:00 AM|
|Robots here, there and everywhere, and now in the office||February 14, 2019 5:00 AM|
|3 ways speech recognition helps in police incident reporting||January 22, 2019 5:00 AM|
|Building trust with a virtual assistant voice||January 22, 2019 5:00 AM|
|Television viewing is no longer a one-way street||November 15, 2018 5:00 AM|