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Infographic: The 411 on voice biometrics - Nuance - ContactCenterWorld.com Blog

Infographic: The 411 on voice biometrics

Often seen as being reserved for sci-fi or spy movies, biometrics are fast becoming a game-changing technology. Providing enhanced account and information security with a simple and easy customer experience, this innovative technology can revolutionize how customers interact with your businesses. The global biometrics market is expected to grow to $44.2 billion by 2021 – a massive increase from $7 billion in 2014. And organizations are taking note. We are seeing a huge upswing in companies adopting voice biometrics for authenticating sensitive information.

But despite the growing momentum, there’s still a lot that people don’t know about voice biometrics. The infographic below illustrates the anatomy of voice biometrics and why major companies across industries and locations are choosing this technology for customer authentication.

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Source: http://whatsnext.nuance.com/customer-experience/infographic-411-voice-biometrics/

Publish Date: August 12, 2016 5:00 AM


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