Often seen as being reserved for sci-fi or spy movies, biometrics are fast becoming a game-changing technology. Providing enhanced account and information security with a simple and easy customer experience, this innovative technology can revolutionize how customers interact with your businesses. The global biometrics market is expected to grow to $44.2 billion by 2021 – a massive increase from $7 billion in 2014. And organizations are taking note. We are seeing a huge upswing in companies adopting voice biometrics for authenticating sensitive information.
But despite the growing momentum, there’s still a lot that people don’t know about voice biometrics. The infographic below illustrates the anatomy of voice biometrics and why major companies across industries and locations are choosing this technology for customer authentication.
Publish Date: August 12, 2016 5:00 AM
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
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