Contact center transformation pitfalls (and how to avoid them) - Nuance - ContactCenterWorld.com Blog
Future-proof customer service
Customer expectations continue to rise rapidly, and there’s no sign of that slowing down. They’re going to continue challenging companies to give them better experiences and make every interaction effortless.
To meet these expectations, organizations need a future-proof contact center designed to deliver intelligent engagements—but it takes hard work to get it right.
Register for our webinar on 14th August at 8am PT/11am ET to hear guest Forrester’s Ian Jacobs, Principal Analyst, explain how to transform your contact center effectively. In conversation with Nuance experts, Ian will guide us through the common pitfalls organizations encounter when transforming their contact centers, and show how you can avoid them.
Join us to discover:
- Why optimization using data and analytics is the secret behind an effective strategy
- How automation and AI are key to your transformation success
- Why strategy should always drive your technology decisions
Plus, you’ll learn about some organizations that have already undergone transformations, and the results they’ve achieved so far.
Space is limited, so reserve your seat now to get all of these valuable insights and more.
And don’t worry if you can’t make it on the day—register now and we’ll send you an on-demand link to watch whenever you want.
Publish Date: August 8, 2019 5:00 AM
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