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Contact center transformation pitfalls (and how to avoid them) - Nuance - ContactCenterWorld.com Blog

Contact center transformation pitfalls (and how to avoid them)

Future-proof customer service

Customer expectations continue to rise rapidly, and there’s no sign of that slowing down. They’re going to continue challenging companies to give them better experiences and make every interaction effortless.

To meet these expectations, organizations need a future-proof contact center designed to deliver intelligent engagements—but it takes hard work to get it right.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Register for our webinar on 14th August at 8am PT/11am ET to hear guest Forrester’s Ian Jacobs, Principal Analyst, explain how to transform your contact center effectively. In conversation with Nuance experts, Ian will guide us through the common pitfalls organizations encounter when transforming their contact centers, and show how you can avoid them.

Join us to discover:

  • Why optimization using data and analytics is the secret behind an effective strategy
  • How automation and AI are key to your transformation success
  • Why strategy should always drive your technology decisions

Plus, you’ll learn about some organizations that have already undergone transformations, and the results they’ve achieved so far.

Space is limited, so reserve your seat now to get all of these valuable insights and more.

And don’t worry if you can’t make it on the day—register now and we’ll send you an on-demand link to watch whenever you want.

Source: https://whatsnext.nuance.com/customer-experience/contact-center-transformation-pitfalls/

Publish Date: August 8, 2019 5:00 AM


2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 



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