New voice and language solutions continue to impact productivity at every level – from improving workflows for document-intensive industries, to simplifying daily tasks.
The automation of these tasks – whether at home or where we work – rely on a set of intelligent systems; all of which use complex algorithms driven by machine learning to take a human ability, like language, touch or a simple gesture, and transform it into an action.
In fact, this was the premise that Dragon Speech Recognition was built upon over twenty-years ago; to take the everyday task of typing and transform it into a simpler process by voice.
The first iteration of Dragon Speech Recognition was the “smartest of smart” for its time – taking incoming streams of sound and interpreting them into dictation. What used to take hours to do; namely typing a document, turned into literally minutes, all simply by speaking into a computer.
Advances in Deep Learning technology has turned the complex algorithms our engineers scratched out on their white boards back then into reality. Today’s intelligent speech recognition engines not only interpret dictation, but also understand its context; distinguishing between words like homophones (for example: to, two, and too). They recognize the difference between dictation and a command, like “open Microsoft Word.” And the technology learns and adapts the more it’s used, learning the subtle nuances of spoken words. It can even distinguish, and parse out, background noise.
The power of all of this built-in functionality has propelled documentation productivity further than we could have ever imagined twenty years back.
Hundreds of police departments, whose officers are spending 3 to 4 hours each day typing incident reports, are improving their documentation processes tenfold. Law firms, whose clients are becoming ever more tech-savvy, are embracing voice-powered documentation solutions to shift labor-intensive tasks, such as searching documents for information, automating e-discovery, to writing case files and briefs, into seamless workflows. And financial services firms are using the accuracy that speech recognition offers to mitigate risk and improve compliance, in the face of expanding rules and regulations.
For the document-intensive industries that we work with daily, seeing the transformative impact our voice and language solutions are having is just as exciting today as it was twenty years ago when we first started automating talking into text.
Publish Date: March 5, 2018 5:00 AM
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
|Customer Success: 6 steps to make your customer touchpoints count||September 12, 2019 5:00 AM|
|How Apple Business Chat can help enterprises with their call deflection goals||September 10, 2019 5:00 AM|
|Hear the Call for Help! How Siren Detection Can Make Your Car a Force for Good.||September 9, 2019 5:00 AM|
|Nuance IQ is back for the summer||August 26, 2019 5:00 AM|
|Meet your patients where they are with 24/7/365 answers to their portal questions||August 21, 2019 5:00 AM|
|Contact center transformation pitfalls (and how to avoid them)||August 8, 2019 5:00 AM|
|Robots here, there and everywhere, and now in the office||February 14, 2019 5:00 AM|
|3 ways speech recognition helps in police incident reporting||January 22, 2019 5:00 AM|
|Building trust with a virtual assistant voice||January 22, 2019 5:00 AM|
|Television viewing is no longer a one-way street||November 15, 2018 5:00 AM|