Some companies are a natural when it comes to communicating with their customers. They’re attractive, pleasant, interesting… but are they memorable? They may be the life of the party, but are they gaining customers that trust and value them? Are they making more than just acquaintances - but, rather, loyal customers?
A meaningful customer experience can be achieved by acquiring people skills that individuals must use in real life to create lasting relationships. Below is a simple list of engagement rules that can be applied not only to our personal relationships, but to enterprises that want to build a solid customer foundation. They can utilize these rules not only in their live chat programs, but also in virtual assistance and outbound communications.
What kind of people skills does your company have? How effective is your customer engagement strategy at making your customers feel valued? Applying these engagement rules can help in creating meaningful interactions, thereby building loyal customers.
Publish Date: October 12, 2017 5:00 AM
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|Customer Success: 6 steps to make your customer touchpoints count||September 12, 2019 5:00 AM|
|How Apple Business Chat can help enterprises with their call deflection goals||September 10, 2019 5:00 AM|
|Hear the Call for Help! How Siren Detection Can Make Your Car a Force for Good.||September 9, 2019 5:00 AM|
|Nuance IQ is back for the summer||August 26, 2019 5:00 AM|
|Meet your patients where they are with 24/7/365 answers to their portal questions||August 21, 2019 5:00 AM|
|Contact center transformation pitfalls (and how to avoid them)||August 8, 2019 5:00 AM|
|Robots here, there and everywhere, and now in the office||February 14, 2019 5:00 AM|
|3 ways speech recognition helps in police incident reporting||January 22, 2019 5:00 AM|
|Building trust with a virtual assistant voice||January 22, 2019 5:00 AM|
|Television viewing is no longer a one-way street||November 15, 2018 5:00 AM|