Some companies are a natural when it comes to communicating with their customers. They’re attractive, pleasant, interesting… but are they memorable? They may be the life of the party, but are they gaining customers that trust and value them? Are they making more than just acquaintances - but, rather, loyal customers?
A meaningful customer experience can be achieved by acquiring people skills that individuals must use in real life to create lasting relationships. Below is a simple list of engagement rules that can be applied not only to our personal relationships, but to enterprises that want to build a solid customer foundation. They can utilize these rules not only in their live chat programs, but also in virtual assistance and outbound communications.
What kind of people skills does your company have? How effective is your customer engagement strategy at making your customers feel valued? Applying these engagement rules can help in creating meaningful interactions, thereby building loyal customers.
Publish Date: October 12, 2017 5:00 AM
Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.
A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.
CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.
ChatGuard makes payments in Chat PCI DSS compliant and...
Award-winning PCI compliance phone and multi-channel payment application.
PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
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