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3 ways speech recognition helps in police incident reporting - Nuance - ContactCenterWorld.com Blog

3 ways speech recognition helps in police incident reporting

Incident reporting is important in police work and helps keep investigations and cases moving along, but it can also be time-consuming. In fact, close to fifty percent of an officer’s day can be spent typing up reports or entering data into computer-aided dispatch (CAD) and records management systems (RMS), according to a recent survey. Heavy documentation can mean officers stay heads-down in their patrol cars, making them less situationally aware, or back at the station mired in paperwork.

Challenges in police paperwork are nothing new, but there is a new grouping of police reporting tools like speech recognition that can help. Here are 3 ways.

1. Improve situational awareness

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When conducting tasks like license plate lookups or entering data into the CAD/RMS, an officer shifts focus from his or her surroundings and, if heads-down in the patrol car, can make them more prone to accidents – or ambush. Combine this with the poor ergonomics of having to shift and turn in the car seat to enter data into their laptops, and in-car documentation becomes less than ideal. With tools like speech recognition, officers can use their voice instead of manually typing or hunting and pecking on the computer keyboard. They stay heads-up and more focused and safer on patrol.

2. Improves specificity and accuracy within reports

According to the forgetting curve, within an hour most people only remember 50 percent of the information presented to them, and forgetfulness drops to 75 percent within 24 hours. Relying on manual documentation alone is risky. Officers, who are responding to multiple incidents each day, need to rely on memory-recall or decipher hand-written notes from hours before. Both can lead to inaccuracy and lack of specificity, which is a major concern when the outcomes of criminal proceedings are tied to the incident reports officers’ file. By dictating notes in real-time, officers can capture more detail and create a “narrative” of each incident, leading to better reporting.

3. Speeds documentation and reporting deadline

Meeting reporting deadlines is the lifeblood of police departments, and if these deadlines are not met, criminal proceedings can be stalled, or worse, abandoned. Speech recognition can help speed report turnaround times. Reports that traditionally took hours to create can be completed in minutes - simply by speaking.

Police paperwork is a challenge that many law enforcement professionals face. New police reporting tools like speech recognition technology can help

Source: https://whatsnext.nuance.com/office-productivity/help-with-police-report-writing-dragon/

Publish Date: January 22, 2019 5:00 AM


2021 Buyers Guide Help Desk Software

 
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eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

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ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 



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