Summer 2019: Contact center transformation
Last quarter, we saw the importance of humans and AI working together to thrive in the digital world. Nuance experts taught us what the human-AI interaction could achieve, and we saw the leading organizations already making it a reality.
This quarter, we’re taking a deep dive into the latest innovations in contact center transformation. You’ll find out how your contact center could be holding you back, and the key strategies for making your transformation a success.
Head over to Nuance IQ to find:
Coming soon: Nuance Innovation Quarterly issue two
But that’s not all, there’s even more to come. Nuance Innovation Quarterly, the sister publication to Nuance IQ, is just around the corner—and it’s filled with more exciting innovations.
This quarter, you’ll get valuable insights from the people and brands forging a path to customer engagement excellence, plus expert advice on the keys to transformation—from APIs to conversational design. And you’ll even get a closer look at the latest Nuance products that could help your contact center evolve and thrive.
Take a look
Check out Nuance IQ today to get the latest insights in contact center transformation—and don’t forget to sign up for the summer issue of Nuance Innovation Quarterly magazine and watch the latest IQ webinar on-demand.
Publish Date: August 26, 2019 5:00 AM
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
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