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Nuance IQ is back for the summer - Nuance - ContactCenterWorld.com Blog

Nuance IQ is back for the summer

Summer 2019: Contact center transformation

Last quarter, we saw the importance of humans and AI working together to thrive in the digital world. Nuance experts taught us what the human-AI interaction could achieve, and we saw the leading organizations already making it a reality.

This quarter, we’re taking a deep dive into the latest innovations in contact center transformation. You’ll find out how your contact center could be holding you back, and the key strategies for making your transformation a success.

Head over to Nuance IQ to find:

  • An exclusive webinar featuring Forrester and Nuance experts revealing the common pitfalls organizations fall into during transformation, and how you can avoid them
  • An in-depth look at the customer experience gap, with practical tips on how to bridge it
  • The story of how a leading UK retailer enhanced its customer experience to support increased contact volumes and free up agents’ time.

Coming soon: Nuance Innovation Quarterly issue two

But that’s not all, there’s even more to come. Nuance Innovation Quarterly, the sister publication to Nuance IQ, is just around the corner—and it’s filled with more exciting innovations.

This quarter, you’ll get valuable insights from the people and brands forging a path to customer engagement excellence, plus expert advice on the keys to transformation—from APIs to conversational design. And you’ll even get a closer look at the latest Nuance products that could help your contact center evolve and thrive.

Take a look

Check out Nuance IQ today to get the latest insights in contact center transformation—and don’t forget to sign up for the summer issue of Nuance Innovation Quarterly magazine and watch the latest IQ webinar on-demand.

Source: https://whatsnext.nuance.com/customer-experience/nuance-iq-contact-center-transformation/

Publish Date: August 26, 2019 5:00 AM


2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

5.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

6.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 



View more from Nuance

Recent Blog Posts:
Customer Success: 6 steps to make your customer touchpoints countSeptember 12, 2019 5:00 AM
How Apple Business Chat can help enterprises with their call deflection goalsSeptember 10, 2019 5:00 AM
Hear the Call for Help! How Siren Detection Can Make Your Car a Force for Good.September 9, 2019 5:00 AM
Nuance IQ is back for the summerAugust 26, 2019 5:00 AM
Meet your patients where they are with 24/7/365 answers to their portal questionsAugust 21, 2019 5:00 AM
Contact center transformation pitfalls (and how to avoid them)August 8, 2019 5:00 AM
Robots here, there and everywhere, and now in the officeFebruary 14, 2019 5:00 AM
3 ways speech recognition helps in police incident reportingJanuary 22, 2019 5:00 AM
Building trust with a virtual assistant voiceJanuary 22, 2019 5:00 AM
Television viewing is no longer a one-way streetNovember 15, 2018 5:00 AM

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