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Numonix Among First to Release a Fully Managed Cloud Compliance Recording Service for Microsoft Teams - Numonix - ContactCenterWorld.com Blog

Numonix Among First to Release a Fully Managed Cloud Compliance Recording Service for Microsoft Teams

IXCloud Records, Stores and Analyzes Interactions Without Physical or Virtual Servers 

BOCA RATON, Fla., June 9, 2020 — Numonix, a developer of a versatile interaction recording solution for Unified Communication platforms, today announced the launch of IXCloud for Microsoft Teams, one of the first Microsoft Azure-based, fully managed cloud compliance recording services. Uniquely activated as a fully managed service, IXCloud records, stores and analyzes interactions without requiring physical or virtual servers, thereby enabling instant and elastic scalability to support business growth.

“We are excited to be one of the first providers in the world to offer a fully managed compliance recording solution for Microsoft Teams. Our IXCloud for Microsoft Teams solution empowers enterprises, small- to medium-sized businesses, system integrators, hosted providers and carriers to record all types of calling, meeting and chat scenarios for Teams,” said Avi Margolin, CEO and CTO of Numonix. “In addition, through our Azure-based IXCloud, we are providing a differentiated, fully managed compliance recording service.”

“Whether working on-site or remotely, companies in regulated industries are required to automatically record all communications by regulated employees. With IXCloud for Microsoft Teams, Numonix allows companies to do that, whether those interactions occur within or outside of Teams, while also being able to archive and analyze them,” said Mike Ammerlaan, Director of Microsoft 365 Ecosystem marketing at Microsoft Corp. 

IXCloud for Microsoft Teams features many benefits, including:

  • Fully managed, native Azure Software-as-a-Service
  • Ability to natively record audio, video and screensharing
  • Participation in the Microsoft Teams Compliance Recording certification program
  • Zero hardware or software footprint 
  • No server management or maintenance required within your organization
  • GDPR, MiFID II, HIPAA compliance with built-in recording notifications and 256bit encryption
  • Securely stored data in your choice of more than 15 Azure datacenter regions, helping compliance with data sovereignty requirements
  • Ability to instantly scale to support business growth 

For detailed information on IXCloud for Microsoft Teams, please visit https://www.numonix.cloud.

Source: https://numonixrecording.com/press-releases/numonix-among-first-to-release-a-fully-managed-cloud-compliance-recording-service-for-microsoft-teams/

Publish Date: June 9, 2020


2024 Buyers Guide Automation

 
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Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

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Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

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Numonix Among First to Release a Fully Managed Cloud Compliance Recording Service for Microsoft TeamsJune 9, 2020
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Don’t Let Data Privacy and Compliance Lapse During COVID-19April 22, 2020
Why you Must Start Recording Your At-Home Business InteractionsApril 13, 2020
Hidden Costs of NOT Recording Customer CallsFebruary 17, 2020
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