According to Gartner, by 2020, 20% of all contact center seats will be based on Skype for Business (S4B). If you are already using S4B in your customer service environment, did you know you can augment the application with a seamlessly integrated call recorder? This will enable you to capture all aspects of your S4B interactions.
The ability to capture and replay your full S4B interactions provides value to you and your contact center in a variety of ways, including:
Numonix RECITE interaction recording software can be seamlessly integrated into your S4B environment.
Source: https://numonixrecording.com/blog/10-ways-skype-for-business-recording-helps-your-contact-center/
Publish Date: March 22, 2019 5:00 AM |
| 1.) |  2Ring Gadgets for Cisco Finesse 2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient. Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed. Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli... (read more) PH: +1 (916) 426-3790    |
| 5.) |  Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) PH: 07973640527 |
| Numonix Among First to Release a Fully Managed Cloud Compliance Recording Service for Microsoft Teams | June 9, 2020 5:00 AM |
| IXCloud Helps you Comply with MiFID II | May 28, 2020 5:00 AM |
| Don’t Let Data Privacy and Compliance Lapse During COVID-19 | April 22, 2020 5:00 AM |
| Why you Must Start Recording Your At-Home Business Interactions | April 13, 2020 5:00 AM |
| Hidden Costs of NOT Recording Customer Calls | February 17, 2020 5:00 AM |
| How Long Should You Keep that Call Recording? | December 3, 2019 5:00 AM |
| Contact Center 2020: Asset or Liability? | October 11, 2019 5:00 AM |
| Are your Agents Really Listening to your Customers? | August 26, 2019 5:00 AM |
| Recording Calls at Universities: What you Need to Know | July 2, 2019 5:00 AM |
| Call Recording for Legal Firms: What you Need to Know | June 14, 2019 5:00 AM |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall