Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events


How To Enter the 2020 Members' Choice Awards - For Vendors




5 Reasons You Need an IP-PBX - nurango - Blog

5 Reasons You Need an IP-PBX

An IP-PBX is the new generation of SME phone system which can leverage Voice over IP technology and Unified Communications. Its flexibility allows any type of business model to have a custom tailored solution based on the individual needs, unlike legacy systems that often require you to adapt to them.

While some companies prefer an on-site system, a hosted PBX will provide you with the same features but with a lower start up and TCO. Here are 5 reasons why you want to switch to an IP-PBX phone system.


1) SIP Trunking

This technology is the most common transport method for IP Communications or, Voice over IP. SIP trunking allows not only voice but also data across the network such as video and SMS enabling video calls, conference calls and data lookup for Caller ID and CRM purposes. Another major benefit of VoIP is the ability to connect calls long distances across the internet while passing off calls to the PSTN network only when reaching the calls last internet hop. This in turn is one of the main reasons that VoIP can significantly reduce costs in your local and long distance phone bill and even connect calls for free between branch offices and remote workers. IP communication also trades up an expensive PRI for a full or fractional T1 or an existing high speed internet connection.


2) Virtual Numbers

Using VoIP and Direct Inward Dialling (DIDs) you’re able to obtain Virtual phone numbers to connect to your phone system at a very reasonable cost. This means that multiple site locations can have many different phone numbers routed over the internet to even a single phone system without the need to have equipment in that particular city or country. This is very useful for routing calls to different departments such as customer service, technical support groups and call queues. This functionality has many valuable applications. I once worked with a call center that put ads in various locations for job applicants in order to determine the best city for its new location. They were able to see where the most interest was coming from based on the local DID that was called most often.


3) Remote Workers

The need for Remote Workers comes in many different forms. Mobility is often critical for on the road sales reps, technicians, executive trips, and in various types of on the road positions. Perhaps an employee is out sick for the day and you can’t afford to have other employees affected, or maybe their child is sick at home and they are forced to take the day off. Whatever the case, IP Telephony allows you to easily forward calls from an extension to an employee’s cellular phone, remote Softphone, or IP telephone. Employees also have the ability to retrieve voicemail, receive faxes by email and make outbound calls. When connected remotely to the phone system using VoIP technology, features such as forward, barge and application integration can remain seamless.


4) Mobility

Cut over time is a common issue when moving locations as is changing and moving employee extensions and lines. Down time and installation can often be a headache when you have an employee move locations or leave or join the company. Phone provisioning is usually needed as well as calling in a technician to add or move equipment and lines around. With IP telephony you have the ability to move your equipment without such issues, whether it be the complete infrastructure to a new, or the existing office location.  On the phone system side this can be as simple as plugging in your system to the Ethernet cable and be back online, or moving an IP phone to another location and simply re-connecting the Ethernet cable. No analog re-wiring is necessary and if you use Virtual phone numbers (DIDs) your calls will continue to route to your new location.
In the case of a disaster, a hosted PBX or VoIP provider would be crucial to ensure down time is minimized and recovery time is maximized.


5) Conferencing

Either you’re paying way too much to conference, or you haven’t bothered because of the cost and complex nature. Many IP-PBX phone systems come out of the box with conferencing ready to go. You can support hundreds of users in a single conference with no shortage of features. Attendees can join either from an outside line or over the internet via IP phone to eliminate tying up your DID capacity. Self managing your conferences is an easy task and can save you thousands of dollars within a short period of time.



First written on Thursday, 22 July 2010 04:06



Publish Date: December 16, 2014 5:00 AM

2020 Buyers Guide Automation


Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

View more from nurango

Recent Blog Posts:
The Benefits of SIP Trunking? ..and why you should be in the know.March 15, 2016 5:00 AM
Should you Consider Free Phone Service?December 8, 2015 5:00 AM
VoIP for the Startup CompanyApril 20, 2015 5:00 AM
Securing asterisk using Fail2BanApril 20, 2015 5:00 AM
asterisk & IP-PBX Security TipsDecember 16, 2014 5:00 AM
VoIP vs Analog? Some ClarityDecember 16, 2014 5:00 AM
5 Reasons You Need an IP-PBXDecember 16, 2014 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =