What is SIP Trunking? - OneConnect - ContactCenterWorld.com Blog
Session Initiation Protocol (SIP) Trunking has quickly become the de facto standard for network and voice convergence. Most large enterprises realized the benefits early on and have gravitated towards the new features and reduced operating costs. According to a recent study of North American enterprises conducted by Infonetics, 58% of companies surveyed will be using SIP Trunking in 2015, up from 38% a year earlier. But even though you’ve heard about it, you may still be on the fence about the whole concept. Hopefully, we can shed a little light on the topic.
In recent years, many organizations have migrated to an entirely IP-based network for all their data needs. This has helped them enhance their business performance and reduce costs overall. However, the voice and data networks have traditionally been segregated and operated by different teams. As you can imagine, running two completely separate networks is costly and inefficient. On the Voice side, many are faced with replacing their aging phone systems: PBX (Private Branch Exchange) or Key Systems. One option is to get rid of that voice infrastructure entirely and go with a Hosted VoIP provider. But what if you wanted upgrade to a new PBX that is SIP aware and utilizes your existing IP network? How would you enable that PBX to access the phone network?
That’s where SIP Trunking comes in. It uses voice over IP (VoIP) to facilitate the connection of a PBX to the phone network over the Internet or private IP connection. In effect, the Internet replaces the conventional telephone access technology, allowing an enterprise to communicate with the rest of the world. With the proliferation of SIP technology, the door has been opened for a new set of valuable business features that can be utilized on this converged network (such as Unified Communications). As a result, you enjoy reduced network infrastructure costs, better productivity, streamlined network management and an improved return on your IP technology investments.
Deploying SIP Trunking in your organization can be a complex task. Not all SIP Trunks are the same and there are many significant differences in the way SIP Trunking services are provided, priced and the features offered. Changes on the network, security and existing voice infrastructure may be required. As a company, you need to ensure that you have a clear picture of where you want to evolve to and choose the most effective partner to help you get there. However, with a little bit of planning, the proper tools, and guidance, the transition to a converged network can be quite smooth.
Publish Date: January 20, 2014 5:00 AM
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