Reduce costs and be more productive with Hosted VoIP - OneConnect - ContactCenterWorld.com Blog
VoIP (Voice over Internet Protocol), is a technology used for transmitting voice communications across a private network or the Internet. It is the foundation for which Hosted VoIP services are based on. Utilizing a hosted or cloud voice provider minimizes your Telecom spend and ensures the right solution for your network. Delivered properly, Hosted VoIP provides superior quality and features over traditional telephony systems.
Hosted VoIP affords a much higher level of flexibility and mobility than traditional telephony systems, bringing all the versatility of modern technology to your network. Hosted VoIP services provide a number of new features to help increase productivity, including Find Me / Follow Me, unified messaging, and collaboration. With a unified number, you can advertise a single number on your business card and email signature. When you couple this with Find Me / Follow Me, you can then control how calls made to this number are handled. They can be routed to your office line, cell phone, an assistant, etc. and this can be done simultaneously or sequentially. Additional rules can also be implemented by time of day or originating caller. You will be assured that important calls will never be missed. Should you not be available, a single mailbox will answer calls and send your voicemail to your email. Hosted VoIP can also offer collaboration tools like digital document sharing, soft clients, instant messaging and whiteboards, which let employees communicate in more productive ways. These tools are not only available on your computer but also generally available on mobile devices, giving people a mobile office that they can carry around in their pocket.
Hosted VoIP also helps you significantly reduce costs. There is no traditional PBX hardware to maintain on site and no major upfront capital expenditure. A hosted service offers low monthly fees, with the service provider managing all of the telecom infrastructure and maintenance related to the system. Adding/removing users and services is a breeze, with many systems offering remote administration. Further, with the solution being housed off-site, hosted services allow for better disaster recovery and geographic redundancy, something that is very difficult to attain with a traditional PBX solution. Lastly, with VoIP, voice and data networks can be combined, integrating all communications into a single infrastructure for more effective management and potential cost savings. This makes the entire network more scalable and flexible.
VoIP is poised to become the most popular method of communication, with VoIP service providers seeing a 30% increase in total revenue between 2012 and 2013, up to $3.7 billion worldwide. The industry is expected to grow at an annual rate of 6.46% until 2017, reaching more than $80 billion. Hosted VoIP services are successful because they provide a cost effective and reliable communications service, giving small and medium-sized businesses the professional tools that have traditionally been reserved for large-scale enterprises.
Publish Date: March 28, 2014 5:00 AM
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